Job Description
Job Description: Full-Time/Part-Time Work from Office Voice Support Jobs
Position Overview: We are seeking dedicated and energetic individuals for Full-Time/Part-Time Voice Support roles in our office. This position primarily involves assisting customers through inbound and outbound calls, providing exceptional service and technical support in a professional and friendly manner. The ideal candidates should have excellent communication skills, a strong problem-solving attitude, and the ability to thrive in a fast-paced environment.
Key Responsibilities:
- Customer Support:
- Handle inbound and outbound calls, addressing customer inquiries, complaints, and providing technical support.
- Provide detailed information regarding products, services, and troubleshooting solutions.
- Ensure customer satisfaction by identifying issues and delivering effective solutions.
- Resolve customer issues in a timely and professional manner, ensuring a positive customer experience.
- Communication:
- Maintain clear and effective communication with customers over the phone, adhering to the company’s standards and policies.
- Use active listening techniques to understand customer needs, identify key issues, and offer appropriate solutions.
- Convey information in an easy-to-understand manner, ensuring customers are fully informed about product offerings and services.
- Problem Solving:
- Analyze customer issues and escalate complex problems to the relevant departments when necessary.
- Collaborate with cross-functional teams to resolve customer concerns and provide timely resolutions.
- Troubleshoot technical issues effectively, providing customers with step-by-step guidance.
- Record Keeping:
- Maintain accurate records of customer interactions, including queries, complaints, and feedback.
- Document details of the issue and resolution process in the customer relationship management (CRM) system.
- Provide follow-up support when required, ensuring customers are fully satisfied with the service provided.
- Product Knowledge:
- Continuously update your knowledge of the companys products, services, and policies to offer accurate information to customers.
- Participate in training sessions to stay updated on new product features and service protocols.
- Team Collaboration:
- Collaborate with the team to improve service processes and customer satisfaction.
- Participate in team meetings and contribute to discussions regarding customer feedback, operational improvements, and problem-solving strategies.
- Performance Targets:
- Achieve and exceed individual and team performance targets, such as call resolution times, customer satisfaction ratings, and other key performance indicators (KPIs).
- Maintain a high level of professionalism and accuracy in all interactions with customers.
Qualifications and Skills:
- Education: A minimum of a high school diploma or equivalent is required. Further education or certifications related to customer service or communication is a plus.
- Experience: Previous experience in a voice support or customer service role is preferred but not mandatory. Freshers with excellent communication skills are also welcome to apply.
- Communication Skills: Excellent verbal communication skills with a neutral accent and the ability to articulate clearly.
- Technical Skills: Basic knowledge of computer applications and CRM tools. Proficiency in using a phone system, email, and other office tools.
- Problem Solving: Ability to think critically and resolve customer issues efficiently.
- Interpersonal Skills: A friendly and empathetic attitude towards customers, with a strong focus on customer satisfaction.
- Flexibility: Ability to work in a dynamic and fast-paced environment, adapting to changing customer demands and company policies.
Benefits:
- Competitive salary based on experience.
- Flexible work hours for part-time employees.
- Opportunities for growth and advancement within the company.
- A positive and collaborative work environment.
- Training and development programs to enhance skills.
For More Details Contact to HR Mob : +91- 8376075395