. Voice Support Representative Work from office (Freshers)

Job Description: Voice Support Representative Work from Office (Freshers)

Position: Voice Support Representative

Location: [Insert Office Location]

Job Type: Full-time, Permanent

Salary: Competitive Salary with Benefits

Experience: Freshers/Entry-Level

About the Company:

[Insert Company Name] is a leading [industry-specific details, e.g., tech, telecom, customer service] company dedicated to delivering exceptional customer experiences. We believe in nurturing talent and providing our employees with ample growth opportunities in a dynamic and collaborative work environment.

Job Overview:

We are seeking enthusiastic and motivated Freshers for the role of Voice Support Representative. This is an exciting opportunity to start your career in customer service and voice support. As a Voice Support Representative, you will be responsible for interacting with customers over the phone, providing them with solutions, and delivering exceptional service. You will be part of a team dedicated to maintaining high customer satisfaction levels and enhancing the overall experience.

Key Responsibilities:

• Customer Interaction: Act as the first point of contact for customers via phone calls, offering solutions to their queries, concerns, and requests in a professional and friendly manner.
• Problem Resolution: Listen carefully to customer issues and provide timely, accurate resolutions. If required, escalate complex issues to senior teams or departments.
• Product/Service Knowledge: Understand and communicate the companys products, services, and policies effectively to customers, ensuring they receive accurate and relevant information.
• Customer Satisfaction: Strive to enhance customer satisfaction by offering exceptional service, maintaining a positive attitude, and resolving complaints effectively.
• Data Management: Update customer records, track conversations, and document any important information in the CRM system. Ensure all information is accurate and up to date.
• Team Collaboration: Work closely with fellow team members and managers to achieve daily and monthly goals. Participate in team meetings and training sessions to improve knowledge and performance.
• Quality Assurance: Adhere to the companys guidelines and quality standards for communication, including call handling times, accuracy, and customer satisfaction.

Skills & Qualifications:

• Educational Qualification: A minimum of a high school diploma or equivalent. A bachelors degree is a plus, but not mandatory.
• Communication Skills: Strong verbal communication skills with the ability to articulate clearly and confidently. A good command of the local language(s) is required, and proficiency in English is a plus.
• Customer Focus: A passion for helping customers and a strong desire to provide high-quality service.
• Problem-Solving Skills: Ability to think quickly, stay calm under pressure, and resolve customer issues effectively.
• Adaptability: Ability to adapt to changing scenarios and customer needs while maintaining a positive attitude.
• Team Player: Ability to work collaboratively in a team environment and contribute to achieving team goals.
• Basic Computer Skills: Proficient in using basic computer software, CRM systems, and navigating the internet.
• Freshers Welcome: No prior experience required. Training and guidance will be provided.

Why Join Us?

• Training & Development: Comprehensive training program to help you build the necessary skills for the role and develop your career in customer service.
• Career Growth Opportunities: Clear growth path within the company, with opportunities for advancement to higher roles.
• Work Environment: A supportive, team-oriented work environment that values your contributions.
• Benefits: Competitive salary, performance-based incentives, health benefits, and other perks.

For More Details Contact to HR Mob : +91- 8376075395