. MNC BPO Non-Voice Chat Process Full/Part Time

Job Description: MNC BPO Non-Voice Chat Process (Full/Part Time)

Position: Customer Support Executive (Non-Voice – Chat Process)

Location: [Insert Location]

Job Type: Full-Time/Part-Time

Industry: BPO (Business Process Outsourcing)

Salary: Competitive, based on experience

Job Summary:

We are looking for dynamic individuals to join our multinational corporation (MNC) in a non-voice chat process for customer service. As a Chat Support Executive, your role will involve interacting with customers via live chat to resolve queries, provide solutions, and deliver an exceptional customer experience. This is a customer-focused role that requires excellent communication skills, problem-solving abilities, and a positive attitude.

Key Responsibilities:

• Customer Interaction via Chat:
• Communicate with customers through live chat and assist with their inquiries.
• Respond to customer queries in a timely, efficient, and friendly manner.
• Provide clear and accurate information regarding products, services, policies, and procedures.
• Issue Resolution:
• Resolve customer complaints and issues related to orders, payments, products, and services through chat.
• Offer solutions or escalate to the appropriate department if needed.
• Ensure customer issues are handled effectively and efficiently to enhance customer satisfaction.
• Maintain Chat Records:
• Accurately document each chat interaction in the system.
• Update customer information and maintain a record of ongoing inquiries and resolutions.
• Follow Guidelines and Procedures:
• Adhere to the companys policies and standard operating procedures (SOPs).
• Ensure compliance with data protection and confidentiality standards.
• Stay updated with product/service knowledge to provide accurate assistance.
• Work as Part of a Team:
• Collaborate with other team members and departments to deliver comprehensive customer service.
• Participate in training sessions and team meetings to continuously improve service quality.
• Performance Monitoring:
• Meet individual performance targets related to chat volume, response times, and customer satisfaction.
• Consistently strive for high customer satisfaction and resolve queries effectively.

Key Skills & Requirements:

• Excellent Communication: Strong written communication skills with a focus on clarity, professionalism, and grammar.
• Problem-Solving Ability: Ability to understand customer issues and offer appropriate solutions in a timely manner.
• Customer-Centric: A genuine interest in helping customers and providing a positive experience.
• Multitasking: Ability to manage multiple customer interactions simultaneously and efficiently.
• Tech-Savvy: Proficient in using computers and handling customer support software, such as chat tools or CRMs.
• Attention to Detail: Ensure accurate information is provided and recorded for every interaction.
• Educational Qualification: Minimum of a high school diploma or equivalent; higher education is a plus.
• Previous Experience: Prior experience in a customer support or chat-based role is preferred but not mandatory.

For More Details Contact to HR Mob : +91- 8376075395