IT Support (Application & CS)
Job Description
Company Summary
We are a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries and we are looking for an Application Support Specialist to join our team. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency.
Responsibility
- Resolve customers enquiries or issues upon escalation from internal and external source and ensure proper follow-up to the final closure.
- Monitor and maintain Cartrack application and systems to ensure their smooth functioning
- Collaborate with Global teams to implement and maintain IT projects
- Document technical procedures, user manuals, and FAQs
- Provide on-site and online training and assistance to users of Cartrack application systems
- Provide technical support for any IT related matters or issue internally and externally
- Continuously update technical knowledge and skills
Requirements
- Diploma/Bachelor in Computer/Electronic Engineering/Telecommunication/Automotive Engineering or related discipline
- Min.1-2 years of relevant experience in IT related field is preferred
- Proficient in written and spoken Cantonese, English and Mandarin to handle customer queries
- Must have a pleasant personality with high levels of motivation and enthusiasm
- Ability to work independently and as part of a team
- Willingness to work outside regular business hours as required