. MNC Voice Process Jobs for 12th Pass Freshers

Job Description: MNC Voice Process Jobs for 12th Pass Freshers

Position: Voice Process Executive

Industry: Customer Service, BPO (Business Process Outsourcing)

Job Type: Full-time, Entry-level

Qualification: 12th Pass (Freshers are welcome)

Location: Multiple locations across India

Experience: No prior experience required

Job Summary

MNC Voice Process jobs are ideal opportunities for freshers who have completed their 12th grade and are eager to start a career in the dynamic and growing BPO sector. The primary responsibility of a Voice Process Executive is to interact with customers via phone, providing assistance, answering queries, resolving complaints, and ensuring customer satisfaction. This role offers a great starting point for candidates seeking to build a career in customer service, with the possibility of growth into senior roles over time.

Key Responsibilities

• Customer Interaction: Handle inbound and outbound calls from customers, providing prompt and accurate information regarding products or services. This could involve troubleshooting issues, answering general inquiries, or offering guidance on product usage.
• Issue Resolution: Actively listen to customer concerns, assess their needs, and provide appropriate solutions in a timely and professional manner.
• Product Knowledge: Maintain a thorough understanding of the company’s products, services, and policies in order to provide accurate information and assist customers effectively.
• Customer Satisfaction: Ensure a positive experience for customers by offering empathetic, efficient, and friendly support. Work towards enhancing customer loyalty by resolving complaints or issues in a professional manner.
• Follow-up: Ensure that customer queries are addressed to completion and follow up as required to ensure customer satisfaction.
• Record Keeping: Accurately update customer details, interaction history, and service requests in the system, ensuring the information is up-to-date and easily accessible for future reference.

Skills Required

• Communication Skills: Strong verbal communication skills with a clear, articulate, and professional telephone manner. Fluency in English (and additional local languages, depending on location) is an added advantage.
• Problem-Solving Abilities: Ability to think on your feet and resolve customer issues effectively and efficiently.
• Active Listening: Good listening skills to understand the concerns of customers and provide appropriate solutions.
• Patience and Empathy: A patient and empathetic attitude to deal with irate or upset customers while maintaining professionalism.
• Multitasking: Ability to manage multiple tasks simultaneously, including handling customer queries, recording data, and following up on requests.
• Time Management: Ability to prioritize tasks and manage time efficiently in a fast-paced environment.

Eligibility Criteria

• Education: A minimum of 12th grade or equivalent from a recognized board. Graduation (if any) is a plus but not mandatory.
• Age: Typically 18-28 years, depending on the company policy.
• Experience: Freshers with a desire to learn and build a career in the BPO sector are encouraged to apply. Prior experience in customer service is an added advantage but not a requirement.
• Technical Skills: Basic knowledge of computer operations and proficiency in MS Office tools. Familiarity with CRM software and customer service tools is an added advantage.

Benefits And Compensation

• Salary: Competitive salary package with performance-based incentives.
• Training: Comprehensive training will be provided, including product knowledge, soft skills, communication skills, and customer service techniques.
• Career Growth: Opportunities for career advancement, with chances to move into supervisory or managerial roles based on performance and experience.
• Work Environment: Dynamic, inclusive, and supportive work culture with regular team-building activities and recognition programs.
• Other Benefits: Health benefits, paid leaves, and shift allowances (if applicable), depending on the organization.

For More Details Contact to HR Mob : +91- 8376075395