Account Representatives
Job Description
For more than 20 years, TradeBeyond has been advancing a more efficient, responsible supply chain. Responding to retail sourcings need for smarter, automated workflows and data transparency, we developed the industrys leading supply chain platform, CBX, which is relied on by many of the largest brands and retailers around the world.
As consumers, businesses, and governments alike have increased their commitment to sustainability, Fortune 500 companies such as The Home Depot, REI, Safeway, Lidl, and Lululemon have turned to TradeBeyond to help optimize product development, manage suppliers, reduce waste, and improve quality and compliance.
Learn more at TradeBeyond.com
The Role
We are seeking an experienced Account Manager to join our dynamic team. In this role, you will build and manage strong customer relationships, ensuring client satisfaction and loyalty. You will act as the primary point of contact for our clients, helping them maximize the value of our solutions.
Responsibilities:
- Client Relationship Management: Develop and maintain strong relationships with assigned accounts, understanding their needs and objectives to drive satisfaction and retention.
- Onboarding and Support: Guide clients through the onboarding process, ensuring a smooth transition and providing ongoing support to maximize product usage.
- Sales and Upselling: Identify opportunities for upselling or cross-selling our product suite, working closely with the sales team to drive revenue growth.
- Collaboration: Collaborate with cross-functional and regional teams, including sales, marketing, and product development, to ensure a seamless customer experience.
- Performance Tracking: Monitor account performance and provide regular updates to clients, addressing any issues and identifying opportunities for improvement.
- Feedback Loop: Gather feedback from clients to inform product enhancements and service improvements, contributing to our strategic vision.
- Reporting: Develop and deliver reports on account status, renewal timelines, and performance metrics to management.
Key Skills for Success:
- Strong interpersonal and communication skills.
- Ability to create urgency and drive customer engagement.
- Problem-solving mindset with the ability to adapt solutions to client needs.
- Proficiency in CRM tools (e.g., Salesforce.com) and other relevant software.
Qualifications:
- Education: BA/BS degree preferred.
- Experience: 5+ years in account management or customer success within an enterprise software environment (experience in PLM, ERP, Procurement, or Supply Chain software is a plus).
- Industry Knowledge: Familiarity with retail, CPG, and global retail supply chain preferred.
- Communication: Professional presentation skills, both online and in person.
- Analytical Skills: Strong analytical skills with an inquisitive nature and adaptability.
- Energy and Drive: Passionate about delivering exceptional customer experiences and motivating team members.
- Travel: Willingness to travel up to 25%.
- Work Environment: Thrive in a fast-paced, collaborative environment.
- Compensation: Competitive base salary plus performance-based incentives.
TradeBeyond Offers
You will work in a flat and open team environment where your experience and expertise are valued. You will work in partnership with a leadership team who have profound domain knowledge in their functional areas and are keen to work with you to continuously make positive impacts for our customers and employees. Externally, you will be engaging with a client network on a global footprint.
We offers competitive compensation in a dynamic, high growth and global environment. At TradeBeyond, we value the diversity of our employees and partners. We believe that our company thrives when we support and celebrate our differences.
Interested parties, please apply together with resume, stating current and expected salary, and send it via APPLY NOW.
We are an equal opportunity employer and welcome applications from all qualified candidates. All information provided by applicants will be treated in strictest confidence and handled confidentially for recruitment-related purposes within the company and our associated company. Applicants may be considered for other suitable positions within the company over a one-year period, after which their personal data will be destroyed