. BPO Customer Support Non-Voice (Work from Office)

Job Title: BPO Customer Support Non-Voice (Work from Office)

Job Description:

We are seeking motivated and customer-oriented individuals to join our dynamic BPO (Business Process Outsourcing) team as Non-Voice Customer Support Representatives. This is a work-from-office position that focuses on providing exceptional service to customers via various digital communication channels, such as email, live chat, and social media platforms. The ideal candidate will have a strong attention to detail, excellent written communication skills, and the ability to effectively manage multiple tasks in a fast-paced environment.

Key Responsibilities:

• Customer Interaction:
• Respond to customer inquiries promptly and professionally through email, live chat, and social media.
• Address a wide range of customer issues, including product inquiries, troubleshooting, order status updates, and more.
• Ensure all customer interactions are clear, concise, and resolve issues effectively, leaving customers satisfied with the service provided.
• Issue Resolution:
• Troubleshoot and resolve customer issues by analyzing their needs and providing step-by-step solutions.
• Escalate complex issues to the appropriate department or supervisor, ensuring timely resolution.
• Document customer interactions, concerns, and resolutions in the CRM system for future reference and to track customer satisfaction.
• Product Knowledge:
• Maintain an in-depth knowledge of the companys products, services, and policies to provide accurate information to customers.
• Continuously update knowledge on new products, service updates, and procedural changes.
• Assist customers in navigating websites, making informed purchase decisions, and understanding product features.
• Customer Satisfaction:
• Strive to exceed customer expectations by providing excellent support with every interaction.
• Ensure all service standards and key performance indicators (KPIs) are consistently met, including response times and resolution rates.
• Collect and relay customer feedback to improve products and services.
• Collaboration and Communication:
• Collaborate with other team members and departments to resolve customer issues efficiently.
• Attend team meetings and training sessions to enhance skills and stay updated on best practices.
• Actively participate in team initiatives to improve service quality and customer experience.

Required Qualifications:

• High school diploma or equivalent (Bachelors degree preferred).
• Proven experience in customer service or BPO industry, preferably in a non-voice role (email/chat support).
• Excellent written communication skills with a strong command of grammar, spelling, and punctuation.
• Ability to type quickly and accurately while maintaining high-quality customer interaction.
• Problem-solving skills and the ability to work independently.
• Familiarity with CRM systems, chat software, and other customer support tools.
• Ability to work under pressure and meet daily targets and performance metrics.

Preferred Skills:

• Experience in handling customer queries across multiple channels (email, chat, social media).
• Knowledge of basic technical troubleshooting.
• Familiarity with e-commerce platforms, order management, and inventory systems.
• Strong organizational skills and attention to detail.

Work Environment:

• This position is based in the office, offering a collaborative and professional work environment.
• Standard office hours with occasional evening or weekend shifts depending on business needs.

Why Join Us:

• Competitive salary with performance-based incentives.
• Professional growth opportunities in the BPO industry.
• Comprehensive training and development programs.
• Employee benefits, including health insurance, paid time off, and more.

For More Details Contact to HR Mob : +91- 8376075395