. Online BPO Chat Process Work from Office (Freshers)

Job Title: Online BPO Chat Process Work from Office (Freshers)

Job Overview: We are looking for dynamic and motivated Freshers to join our Online BPO Chat Process team. This opportunity is ideal for individuals who are keen to develop their communication and problem-solving skills while working in a professional, client-facing environment. As part of the team, you will be responsible for handling customer inquiries, providing support, and resolving issues through live chat, all while delivering excellent customer service.

Key Responsibilities:

• Customer Support via Chat: As a part of the BPO Chat Process, your primary responsibility will be to interact with customers through online chat platforms, addressing their queries, resolving complaints, and ensuring customer satisfaction.
• Issue Resolution: You will work to understand the customers concern or issue, investigate it thoroughly, and provide accurate, timely, and effective solutions.
• Product and Service Knowledge: Acquiring deep knowledge of the companys products, services, policies, and procedures to provide informed and relevant assistance to customers.
• Multi-tasking: Managing multiple customer queries simultaneously while maintaining high levels of accuracy and efficiency in resolving issues.
• Record-Keeping: Maintaining a record of customer interactions, transactions, and issues in the companys CRM or helpdesk system.
• Team Collaboration: Collaborating with fellow team members and supervisors to share insights, escalate complex issues, and ensure that customer concerns are addressed effectively.
• Quality Assurance: Ensuring that the quality of responses meets the companys standards and guidelines, and maintaining professionalism in every interaction.
• Follow-up: In some cases, you may need to follow up with customers to ensure that their issues are fully resolved and they are satisfied with the outcome.

Required Skills and Qualifications:

• Freshers Welcome: No prior work experience is necessary, though any experience in customer service, chat, or BPO processes would be an advantage.
• Excellent Communication Skills: Strong written communication skills with the ability to convey information in a clear and concise manner.
• Problem-Solving Abilities: Ability to think critically and find solutions to various customer issues in real-time.
• Technical Proficiency: Basic knowledge of computers and the ability to work efficiently with chat support tools and CRM systems.
• Time Management: Ability to manage multiple chats or tasks simultaneously and prioritize effectively.
• Adaptability: Willingness to learn new skills and adapt to evolving work environments, processes, and tools.
• Attention to Detail: Ability to pay close attention to the details of each interaction and ensure accurate data entry.
• Customer-Oriented Attitude: A passion for helping people and delivering exceptional customer service with a positive attitude.

Educational Qualifications:

• A minimum of a high school diploma or equivalent. Preference may be given to candidates with undergraduate degrees in any stream.

Work Environment and Schedule:

• Location: This is an office-based role, requiring you to work from our facility during regular business hours.
• Shifts: The position may require you to work in rotating shifts, including evenings, weekends, or holidays, based on business needs.
• Training: Full training will be provided for the role, equipping you with all the tools, knowledge, and skills needed to succeed in this position.

Why Join Us?

• Growth Opportunities: As a fresher, this role offers you ample opportunities for learning and professional development, with a clear path for growth within the organization.
• Work Environment: A supportive, team-oriented work culture that encourages personal and professional growth.
• Competitive Compensation: Attractive salary package along with performance-based incentives and benefits.
• Career Development: Opportunities to enhance your skills in communication, customer service, and problem-solving, which are transferable to various industries.

For More Details Contact to HR Mob : +91- 8376075395