Medical Receptionist (Dermatologist) – Melrose, Johannesburg
Job Description
Our client, a specialist dermatologist based in Melrose, is seeking to recruit a professional medical receptionist who will attend to all the necessary responsibilities with professionalism and excellent patient care. Experience in a medical practice is essential.
Responsibilities:
- Answering of all calls in a professional, courteous and efficient manner
- Take messages and ensure they are actioned by relevant person
- Maintain the issue logbook for all messages and matters that arise on a daily basis
- Assist with phone, email or SMS patients with feedback from doctor regarding messages left
- Managing the diary booking patient appointments, communicate billing policy to all new patients
- Preparing all files for following days appointments
- Welcome patients arriving in a friendly and professional manner, communicate time delays to manage client expectations
- Check that all patient details on file are still up to date and obtain new details if relevant
- Open accounts and capture all relevant information accurately on system for new patients
- Assist with contacting other doctors to obtain notes and referral letters if needed for a patients visit
- Assist with obtaining patient results and related correspondence
- Ensuring patients get the relevant information and forms needed when they need to have an in-rooms procedure and to be hospitalised
- Prepare the hospital admissions and pre-authorisations
- Arranging the Anaesthetist for treatments
- Ensure all clinical notes are captured on the patient files post-treatment
- Assist with doctors reports, feedback/motivation/referral letters
- Prepare cost estimates
- Invoicing private accounts
- Cash and credit card payments, and receipting thereof
- Schedule all admin related appointments with the doctor and the various service providers
- Liaise with contractors such as hospital technical department, IT specialists, Suppliers etc
- Maintain all supplier contracts and agreements
- Ordering stock from various places: pharmacies, stationers etc
- Support of various marketing initiatives
- Assist the doctor with all office admin related tasks
- Assist with personal assistance work
Qualification and Requirements:
- Matric
- At least 3-5 years’ experience in a similar medical receptionist position
- Computer literate
Skills and attributes:
- Strong interpersonal skills
- Professional communication skills
- Ability to work under pressure
- Ability to work independently as was as with a team
- Attention to detail
- Organized
- Computer literacy
- Ability to multitask
- Well-presented and professional
- Team player
Working hours:
Monday to Friday, 08h00 – 17h00
Only candidates who meet all the minimum requirements stipulated in the advert, will be considered. If you do not hear from us within two weeks of your application, please consider your application as unsuccessful