. MNC BPO Non-Voice Chat Process Full/Part Time

Job Description: MNC BPO Non-Voice Chat Process Full/Part Time

Position: Non-Voice Chat Process Associate

Type: Full-Time/Part-Time

Industry: Business Process Outsourcing (BPO)

Location: [Specify Location]

Salary: [Specify Salary Range]

About the Company:

Our company is a leading multinational corporation (MNC) in the BPO industry, known for delivering exceptional customer service and business solutions to clients across the globe. We offer various customer support solutions, including voice and non-voice processes, and have a commitment to providing a dynamic and positive work environment.

Job Overview:

We are looking for motivated, detail-oriented, and customer-focused individuals to join our Non-Voice Chat Process team. In this role, you will be responsible for providing excellent customer support via live chat, assisting customers with inquiries, troubleshooting issues, and delivering effective solutions in real-time. This position offers the flexibility of both full-time and part-time schedules, making it an ideal opportunity for individuals seeking a balanced work-life arrangement.

Key Responsibilities:

• Customer Support via Chat:
• Engage with customers through live chat to answer queries, address issues, and provide solutions in a timely and professional manner.
• Maintain a high level of customer satisfaction by ensuring clear and concise communication and resolving issues effectively.
• Problem Solving & Issue Resolution:
• Troubleshoot product/service-related issues by providing step-by-step guidance and assistance through the chat interface.
• Escalate unresolved or complex issues to higher-level support teams when necessary.
• Maintaining Knowledge Base:
• Stay updated on company products, services, and policies to provide accurate information to customers.
• Document and update customer interactions for future reference, maintaining a detailed record of all communications.
• Performance Metrics:
• Meet performance targets, including response times, resolution times, and customer satisfaction scores.
• Adhere to quality standards and guidelines set by the company for chat support services.
• Team Collaboration:
• Work closely with other team members and departments to ensure a seamless customer experience and smooth issue resolution.
• Participate in team meetings, training sessions, and ongoing skill development initiatives.

Key Requirements:

• Educational Qualifications:
• High school diploma or equivalent; further education is a plus.
• Any technical certifications or relevant courses will be an added advantage.
• Skills & Experience:
• Strong written communication skills with the ability to convey information in a clear and concise manner.
• Previous experience in a customer service or chat-based role is preferred but not mandatory.
• Basic knowledge of computers, internet, and customer support tools.
• Ability to multitask effectively in a fast-paced environment.
• Personal Traits:
• Excellent problem-solving abilities and attention to detail.
• Strong interpersonal skills and the ability to work well within a team.
• Ability to stay calm and patient when handling customer queries or complaints.

Working Hours & Benefits:

• Full-Time: Typically requires a 40-hour workweek, with potential for overtime based on business needs.
• Part-Time: Flexible hours, with the option to work in shifts that best fit your schedule.
• Benefits: Health insurance, paid leave, incentives, and other benefits as per company policy.
• Growth Opportunities: There are ample opportunities for career advancement and skill development within the company.

For More Details Contact to HR Mob : +91- 8376075395