Customer Relationship Executive

Company Overview

BMW Deutsche Motoren, established in 2007, is the oldest BMW dealer in the National Capital Region (NCR) of India. With four state-of-the-art facilities spread across Delhi/NCR, including locations in Mathura Road, Faridabad, Noida, and Moti Nagar, the company caters to the growing demand for world-class BMW products and services. BMW Deutsche Motoren continues to expand, driven by a commitment to excellence. Visit our website: BMW Deutsche Motoren

Job Overview

We are seeking a highly motivated Customer Relationship Executive at a junior level to join our team in New Delhi. This full-time role is aimed at enhancing customer satisfaction and fostering lasting relationships with our clients. The ideal candidate will possess strong communication skills and the ability to address customer queries with professionalism and efficiency.

Qualifications And Skills

• Excellent communication skills required to effectively interact with customers and understand their needs. (Mandatory skill)
• Strong problem-solving skills to resolve customer concerns efficiently and to their satisfaction. (Mandatory skill)
• Exceptional customer service skills to provide a positive experience and encourage repeat business. (Mandatory skill)
• Interpersonal skills to build strong relationships with clients, enhancing loyalty and trust.
• Sales skills to identify opportunities for upselling and promoting BMW products and services.
• Time management skills to handle multiple customer interactions seamlessly without compromising quality.
• Negotiation skills to effectively manage customer expectations and reach mutually beneficial outcomes.
• Empathy to understand and address customer emotions, ensuring a personalized service experience.

Roles And Responsibilities

• Engage with customers to understand their needs and provide personalized service, fostering loyalty and satisfaction.
• Address customer inquiries and complaints promptly, ensuring a resolution that enhances their experience with BMW Deutsche Motoren.
• Assist in sales processes by identifying potential upsell opportunities and communicating them effectively to customers.
• Maintain comprehensive customer records and follow up as necessary to ensure a positive and long-term relationship.
• Coordinate with internal teams to ensure seamless service delivery and customer satisfaction.
• Conduct customer feedback surveys to gather insights and work with management to implement improvements.
• Act as a brand ambassador, representing BMW Deutsche Motorens values and commitment to excellence in all interactions.
• Collaborate with marketing and sales teams to support promotional activities and customer engagement initiatives.