Delivery Training Specialist

Location: This is a 100% remote role open to candidates living on the East Coast of the AMER region or the West Coast of the EMEA region.

About the job

Testlio is a leading quality management company. Its unique approach combines humans and machines to help digital innovators assure quality products at scale. On 600K+ real devices. In 100+ languages. With 800+ payment methods. The company is 100% remote, with people in 150+ countries. It is female-founded; 46% of full-time people are women. Clients include Amazon, athenahealth, Match Group, Microsoft, the NBA, Netflix, PayPal, SAP, Uber, Wayfair, and many more. To learn more, visit www.testlio.com.

We are hiring a Delivery Training Specialist to design and deliver impactful training programs for Client Services, Delivery, and Quality Engineering processes at Testlio. The role focuses on equipping Delivery team members, stakeholders, and freelancers with the knowledge and skills needed to excel in delivering exceptional client services. From onboarding new team members to rolling out new processes, tools, or services, the Delivery Training Specialist ensures training programs are clear, practical, and effective for the target audience.

We are looking for someone with hands-on experience in Quality Engineering, Client Services, and training. The ideal applicant has a strong background in Quality Assurance, Quality Engineering, or Professional Client Services, coupled with a proven history of designing and delivering impactful training programs for adult learners. This is an excellent opportunity for someone who values high-quality standardized processes and enjoys educating people to thrive in their roles.

Why you will love this job?

• A unique opportunity to combine the love for Quality Engineering with the passion for training, resulting in high-impact change across Testlio
• Your work will directly add value to our delivery processes and enablement, hence also to our world-class customers.

What would your day look like?

• Design, develop, and deliver training and learning programs tailored for various audiences, including the delivery team, freelancers, and other stakeholders. These programs focus on new and existing processes related to Quality Engineering, Engagement Management, Software Testing, Test Automation, and new platform feature releases.
• Develop innovative knowledge retention and verification solutions within the delivery team, ensuring alignment with the company’s fast-paced and high-aspiration processes.
• Facilitate live training sessions for new-joiner onboarding and ongoing knowledge and skill development for the existing team.
• Manage Learning Management Systems, such as EasyGenerator and Confluence Smart Courses, and ensure their seamless integration with Testlio’s platform and systems.
• Research and identify suitable external training programs to address specific learning needs and enhance the team’s expertise.
• Collaborate closely with internal stakeholders to identify function- and role-specific training and learning needs. Work alongside the Documentation Specialist to ensure seamless integration of guidelines into training programs.
• Assess and analyze Delivery training and learning needs to improve individual performance and ensure organizational productivity.
• Communicate effectively with team members and all stakeholders to ensure that training and learning objectives, timelines, and goals are met.
• Track training progress and support successful completion.
• Design and apply evaluation tools to measure learning effectiveness.
• Promote continuous learning and improvement.

What do you need to succeed?

Technical Skills

• Demonstrated Quality Assurance, Software Testing/Automation, and Quality Engineering expertise.
• Proven experience in developing and delivering effective adult training programs.
• Skilled in designing knowledge retention strategies and innovative learning solutions.
• Familiarity with various Learning Management Systems (LMS) and their integration with other platforms.

Human Skills

• Excellent English communication skills, both written and verbal, with confidence in public speaking, live facilitation, and presentations.
• A proactive, self-motivated problem solver who thrives in independent execution.
• Ability to quickly understand new processes and concepts, ensuring effective training delivery.
• Strong collaboration skills with a track record of fostering relationships across teams.

Diversity and Inclusion

Testlio is an equal-opportunity employer deeply committed to creating an inclusive environment for people of all backgrounds and identities. We are female-founded, and 46% of our team members identify as women. See the DEI section of our website for more information.