Service Desk Monitoring Analysts I – REMOTE

Why Consider This Job Opportunity

• Salary up to $50,000 per year
• Comprehensive benefits package including Medical, Dental, Vision, and Life Insurance
• 401(k) Savings Plan with employer matching
• Opportunity for professional development through Salesforce training
• Supportive work environment with a focus on customer service
• Flexible remote work arrangement

What To Expect (Job Responsibilities)

• Maintain Tier-II service desk and support users with reported issues
• Escalate user issues related to accounts, reports, dashboards, and views
• Apply diagnostic techniques to identify and recommend solutions for common problems
• Collaborate with the development team to troubleshoot product issues
• Create and edit training materials for Service Desk personnel

What Is Required (Qualifications)

• One plus (1+) years’ experience in information technology systems and customer service desk environments
• Active CompTIA Security+ certification or ability to obtain within six (6) months of employment
• Completion of Salesforce Systems Administrator training within two (2) months of employment
• Strong working knowledge of Microsoft Office products
• Must be able to obtain and maintain a security clearance (U.S. citizenship required)

How To Stand Out (Preferred Qualifications)

• Bachelor’s degree in a technology-related field
• Experience with JIRA and Slack
• Excellent communication and interpersonal skills
• Strong organizational skills and attention to detail
• Ability to work under time constraints while maintaining accuracy

#InformationTechnology #CustomerService #RemoteWork #CareerGrowth #CompetitiveBenefits

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