Return To Seller Shift In Charge – Operations, SPX Express, Sorting Center (Silangan, Calamba, Laguna)

• Manage end-to-end operations of the Return to Seller process, ensuring seamless coordination with internal stakeholders and vendors
• Oversee the efficient handling of returned products, from initiation to resolution, adhering to established protocols and timelines
• Oversee the resolution of claims associated with returned items, managing the process from claim initiation to final settlement
• Work closely with SOC Ops team, Middle Mile, and Fleet Management on timely dispatch of of parcels
• Participate in the development and implementation process strategies and tactical execution
• Assess manpower needs and work will support team for proper allocation
• Implement and monitor quality assurance measures in RTS operations to ensure compliance with standards.

Requirements

• Must be a Bachelors degree graduate of Industrial/Management Engineering or any related field
• With at least 2-5 years relevant experience in warehousing, e-commerce, logistics or related fields
• Must be keen to details and data management
• Highly knowledgeable in RTS and Claims process
• Knowledgeable in using process improvement tools
• Knowledgeable in MS Office and Google Applications
• With good interpersonal and communication skills
• Amenable to be assigned in Silangan, Calamba, Laguna