Sales Retention Associate

Are you passionate about helping people, solving problems, and making a difference—all from the comfort of your home? Join Wave Energy as a Sales Retention Specialist, where you’ll play a vital role in retaining and re-engaging customers by addressing cancellations and resolving concerns with empathy, professionalism, and culturally sensitive communication.

The Role

What You’ll Do

• Phone-Based Sales and Service
• Spend most of your day on the phone, building relationships with current and former customers.
• Use strong sales and customer service skills to achieve retention and win-back goals.
• Customer Retention
• Handle inbound and outbound Spanish-language calls from customers considering cancellation.
• Understand the reasons for cancellation and offer personalized solutions to retain their business.
• Highlight the unique benefits and value of Wave Energy to prevent account closures.
• Win-Back Campaigns
• Proactively call former Spanish-speaking customers to reintroduce Wave Energy services.
• Present competitive offers and promotions to encourage them to return.
• Analyze trends in customer cancellations and refine win-back strategies for better results.
• Customer Relationship Management
• Build trust and rapport with customers by demonstrating empathy and a genuine commitment to resolving their concerns.
• Ensure every interaction is professional, positive, and customer-focused.
• Provide clear, accurate information about Wave Energy’s services, pricing, and policies.
• Performance Metrics
• Exceed retention and win-back goals by saving accounts and reactivating former customers.
• Consistently meet daily and monthly quotas while maintaining high customer satisfaction ratings.
• Administrative Duties
• Log all interactions and outcomes in the CRM system accurately and efficiently.
• Share valuable feedback with management about trends in customer dissatisfaction and cancellations.
• Collaborate with your team to improve retention and outreach strategies.

Ideal Profile

What You Bring To The Table

• Fluency in Spanish and English: Exceptional communication skills in both languages (spoken and written).
• Proven Sales and Customer Service Skills: A track record of achieving sales, retention, or customer service targets.
• Strong Negotiation Skills: Ability to propose solutions and close deals that satisfy customer needs while benefiting the company.
• Excellent Listener: A knack for understanding customer concerns and addressing them effectively.
• Experience Matters: Previous experience in customer service, sales retention, or a similar field.
• Self-Motivated and Goal-Oriented: Thrives in a fast-paced, results-driven environment.

We’re looking for someone who can start as soon as possible! If you’re ready to take on a meaningful, remote role with an innovative energy company, we want to hear from you.

APPLY HERE: https://wkf.ms/4d39G5q

Help Wave Energy build lasting relationships with its customers—one call at a time.

What’s on Offer?

• Work from Anywhere: Enjoy the flexibility of working from home while making a real difference.
• Impactful Role: Be at the heart of customer satisfaction, retention, and loyalty.
• Supportive Environment: Join a collaborative team that values your ideas and contributions.