Job Description
Key Responsibilities
- Client Management: Act as the primary liaison for multiple clients, facilitating seamless communication and project execution.
- Project Coordination: Oversee various projects encompassing marketing initiatives, website updates, third-party platform management, content creation, and social media oversight.
- Quality Assurance: Uphold excellence in customer experience by ensuring timely and effective service delivery.
- Reporting: Generate and present daily and weekly reports to clients, highlighting progress and key performance metrics.
- Time Tracking: Diligently log and report time spent on tasks, fostering transparency and efficiency.
- Meetings: Participate in regular team strategy discussions and lead client meetings to guarantee alignment and understanding.
Required Skills
- Proactive & Detail-Oriented: Demonstrated ownership of tasks with a continuous improvement mindset.
- Independent & Collaborative: Ability to work autonomously while thriving in a team-oriented environment.
- Customer-Centric: Extensive experience in customer service, with a focus on fostering long-term client relationships.
- Tech-Savvy: Proficient in a variety of systems including Google Suite, Asana, Wix, WordPress, CRMs, and project management tools.
- Problem-Solver: Strong analytical skills with the ability to enhance operations through efficient systems and processes.
- Excellent Communicator: Superior written and verbal communication skills, adaptable to various audiences.
- Multitasker: Capable of managing multiple priorities in a fast-paced setting without compromising quality.
Qualifications
- A Bachelor’s Degree is preferred.
- Minimum of 3 years of experience in an administrative assistant role.
- At least 5 years of experience in an executive assistant or project management capacity.
- Proficiency in Microsoft Office Suite, CRM systems, and project management software.
- Strong organizational and communication abilities.
- A dedicated home office setup with a computer (Mac or PC), high-speed internet, video conferencing capabilities, and a professional workspace.
Career Growth Opportunities
We are committed to your professional development and offer ongoing training to help you enhance your skills and advance your career within our organization.
Company Culture And Values
Our team emphasizes diversity, collaboration, and open-mindedness, fostering an environment where members are encouraged to share ideas and work together towards common objectives.
Compensation And Benefits
- Flexible work-from-home arrangement – eliminate your commute!
- Adaptable start times to fit your personal schedule.
- Comprehensive benefits package available following the probationary period, including:
- Paid Time Off (PTO)
- 401(k) plan
- Wellness programs
- Reimbursements for work-related expenses
Why You Should Apply
If you are an organized, proactive individual passionate about client support, this role presents an exceptional opportunity to thrive in a flexible and rewarding environment while contributing to a collaborative team.
Employment Type: Full-Time