Virtual Assistant

Position Summary

The Operations Specialist Virtual Assistant will support the client by managing day-to-day operational tasks, enhancing process efficiency, and coordinating communication across teams. This role will free up the Operations Manager to focus on high-value activities, enabling the client to scale operations sustainably and effectively.

Key Responsibilities

• Scheduling & Coordination:
• • Handle U-Haul reservations and coordinate vehicle pickups and returns.
  • Support dispatch operations by ensuring all vehicles and materials are accounted for and ready for deployment.
  • Maintain and update daily operational schedules and logs.
• Process Management:
• • Document and organize operational workflows for ease of use and training.
  • Track and log inventory for materials and supplies used in each job.
  • Assist in maintaining compliance with operational procedures and company policies.
• Recruitment & Onboarding:
• • Assist with recruitment by screening candidates, scheduling interviews, and communicating with potential hires.
  • Support onboarding processes for new hires, including documentation and coordination.
• Data Management & Reporting:
• • Use tools like SmartMoving to track operational data and generate reports for the client.
  • Audit lead attribution and update data to ensure accurate reporting on key metrics.
• Communication & Support:
• • Act as a point of contact for the Operations Manager and on-ground team to resolve queries.
  • Monitor and address operational challenges and escalate issues as needed.

Preferred Qualifications

• 1-2 years of experience in operations, logistics, or administrative support (experience with moving companies is a plus).
• Proficiency with CRMs such as SmartMoving or similar tools.
• Strong organizational skills with keen attention to detail.
• Excellent communication skills, both written and verbal.
• Ability to manage multiple priorities and meet deadlines in a remote work environment.
• Proficiency with Google Workspace and project management tools.

Schedule & Work Environment

This is a remote, full-time position requiring availability during the client’s business hours (EST). Occasional flexibility may be required to handle time-sensitive operational tasks.