BPO Domastic / International – Voice / Non-Voice

Company Overview

CrazyHR is a pioneering AI HRMS and recruitment software developer, serving over 4,300 businesses worldwide. Our AI platform streamlines HR management, offering tools that automate staff management, recruitment, and analytics. With a global presence and a headquarters in New Delhi, CrazyHR is committed to revolutionizing how companies recruit and manage talent in the software development field.

Job Overview

CrazyHR is seeking dynamic individuals for the role of BPO Domestic and International Voice/Non-Voice. This position is suitable for freshers with 0 to 1 year of experience who are eager to start their careers in a vibrant environment. The job offers flexibility with full-time, part-time, and remote working options across several major cities, including Delhi, Mumbai, Kolkata, Bengaluru, Chennai, Gurgaon, and Hyderabad.

Qualifications And Skills

• Excellent communication skills (Mandatory skill): Ability to convey information clearly and effectively to ensure mutual understanding.
• Customer service orientation (Mandatory skill): Passion for serving clients and ensuring customer satisfaction and loyalty.
• Problem-solving abilities (Mandatory skill): Capacity to identify issues, analyze possible solutions, and execute the best outcomes.
• Ability to work under pressure: Maintain productivity and quality of work even in high-pressure situations.
• Attention to detail: Carefully focusing on every detail to avoid mistakes and ensure quality in all tasks.
• Multitasking skills: Ability to manage multiple tasks efficiently, prioritizing them to meet deadlines.
• Adaptability: Willingness and ability to adjust to changing scenarios and learn new technologies and processes quickly.
• Teamwork: Collaborate effectively with team members to contribute to the achievement of team goals.

Roles And Responsibilities

• Manage and resolve customer queries via phone, email, or chat using a professional and efficient approach.
• Provide accurate information to customers, leveraging company resources to facilitate their requirements.
• Work collaboratively with cross-functional teams to improve customer experience and satisfaction levels.
• Maintain an organized environment by consistently updating customer records using company software tools.
• Assist in the development of process improvements to enhance service delivery and client satisfaction.
• Meet performance targets set by management while adhering to quality standards and internal policies.
• Participate in training sessions to stay updated on product changes and service enhancements.
• Handle escalated customer complaints with a focus on resolution and maintaining client relationships.