Medical Office Specialist

Now offering a $1,500 sign on bonus for Medical Assistant & Medical Office Specialist New Hires!

Effective January 1, 2025 and expires March 1, 2025. Applicable only for MA & MOS positions in the Centers of Excellence and Maryland Family Care practices, of which this role applies to.

We are seeking a skilled Medical Office Specialist to join our Orthopedics practice. This position involves both front and back office duties, including patient registration, patient check in/out, appointment scheduling, copay/balance collection, patient triage, assisting medical professionals in an office setting, running patients during clinic hours, and performing insurance verification and prior authorizations. The ideal candidate will provide compassionate care while fostering a collaborative team environment.

Responsibilities

• Registering and scheduling patients efficiently and accurately
• Collecting patient copays and outstanding balances
• Triaging patients and ensuring they receive timely care
• Assisting with prior authorizations for any medical procedures, imaging, or prescriptions
• Collaborating effectively with medical staff and fellow team members
• Maintaining patient records with confidentiality and accuracy
• Coordinating patient flow during clinic hours, optimizing efficiency
• Upholding high standards of customer service and patient care
• Upkeep exam room maintenance by stocking and cleaning rooms
• Collect patient history and work with enhancing direct patient care
• Follow written and oral instructions
• All other duties as assigned

Requirements

• Proven experience as a Medical Office Specialist or similar role in Orthopedics is preferred
• Proficiency in EPIC and Microsoft Office systems
• Strong organizational and multitasking skills
• Excellent communication and interpersonal abilities
• Compassionate and empathetic demeanor towards patients
• Ability to work and adapt efficiently in a fast paced work environment
• Medical Assistant Certification is a preferred

Benefits

Benefits Eligibility is based on your scheduled FTE status and Job Category

• Competitive health, prescription, vision and dental benefits & wellness credit for eligible employees
• 403(b) retirement plan with generous company match and “catch up” provision
• Paid Time Off (PTO) & company paid holidays
• Tuition reimbursement
• Mental Health resources and other employee related wellness opportunities through our Employee Assistance Program
• Employer paid Short & Long Term Disability benefits for eligible employees
• Voluntary Benefits
• Discounts on auto & home insurance and Verizon plans
• Mercy’s Rewards & Recognition Program rewarding employees for going above and beyond in living Mercy’s Mission and Values

EEO Statement

Mercy Health Services is sponsored by the Sisters of Mercy. We are an Equal Opportunity Employer (EEO) recruiting talent for Mercy Health Services, which serves the greater Baltimore Metro and surrounding Maryland areas.