Remote Linux Desktop Support Associate | WFH

We are seeking a motivated and entry-level Linux Desktop Support Associate to join our dynamic team in a fully remote capacity. This role provides an exceptional opportunity for individuals passionate about Linux technology and dedicated to ensuring customer success. By joining us, you will contribute to a supportive environment that fosters professional growth and collaboration.

Key Responsibilities

• Provide remote technical support to employees, addressing their inquiries and issues effectively.
• Assist with onboarding processes by helping new hires with their technical setups and providing necessary training.
• Support technical and infrastructure needs during international events, ensuring seamless operations.
• Manage and take ownership of support cases through email, phone, and web requests, ensuring timely resolutions.
• Advocate for internal customers by keeping them informed and ensuring their needs are met according to service level agreements (SLAs).
• Contribute to the internal knowledge base by documenting solutions and keeping information current.
• Draft and disseminate technical communications to both internal and external stakeholders.
• Prioritize tasks effectively to address urgent issues promptly.
• Stay informed about new products and technologies to enhance your technical skills.
• Collaborate actively with team members to share insights and improve overall service quality.

Required Skills

• Basic understanding of Linux, including installation, troubleshooting, and configuration of recent Ubuntu Desktop releases.
• Proficient in using desktop tools for file editing, web browsing, internet management, and command line configuration of printers and external devices.
• Demonstrated ability to collect logs and modify configuration files for troubleshooting purposes.
• Familiarity with using Gmail, Google Calendar, Google Applications, and Single Sign-On.
• Strong written and verbal communication skills in English.
• Adaptable and quick learner, capable of handling customer-facing challenges.

Qualifications

• Bachelor’s degree (or equivalent) in a technical field such as Computer Science, Management Information Systems (MIS), or Electrical Engineering.
• Willingness to travel occasionally, up to four times a year, for internal events.

Career Growth Opportunities

This role is designed for professional development, providing opportunities for continuous learning through training sessions and team events. You will have access to a personal development budget to further enhance your skills and knowledge.

Company Culture And Values

We pride ourselves on fostering an inclusive and collaborative work environment that encourages innovation and a strong sense of community. Our team members are supported in their career paths, with ample opportunities to engage in networking and skill development.

Compensation And Benefits

• Competitive salary commensurate with experience and location.
• $2,000 annual personal development budget for career advancement.
• Comprehensive benefits package, including paid leave, parental leave, and employee assistance programs.
• Opportunities to travel for company events and connect with colleagues during team sprints.

Employment Type: Full-Time