Change Management Lead

Metrolinx is connecting communities across the Greater Golden Horseshoe. Metrolinx operates GO Transit and UP Express, as well as the PRESTO fare payment system. We are also building new and improved rapid transit, including GO Expansion, Light Rail Transit routes, and major expansions to Toronto’s subway system, to get people where they need to go, better, faster and easier. Metrolinx is an agency of the Government of Ontario.

At Metrolinx, equity, diversity and inclusion are essential to living our values of serving with passion, thinking forward and playing as a team.

What will I be doing?

• Compiles, interprets, defines and analyses business processes, business requirements, specifications and other recommendations related to the proposed solution to determine optimal deployment strategy
• Develops and implement change management strategies based on situational awareness of the business process or technology improvements, and the groups being impacted
• Developing and implementing actionable and targeted change management plans (e.g., communication plan, sponsor implementation roadmap, coaching plan, and training plan) to support business improvement initiatives
• Develop and implement structured change management approaches and methodologies to produce successful adoption
• Leads or participates in project teams implementing the approved solutions; leading the transformation process by using influencing and communication skills to minimize any disruption caused by the change
• Collaborates with stakeholders to integrate change management activities into overall project plans; works with all staff levels to investigate business activities, exchange information, and coordinate project activities; works with senior management to clarify direction, report progress, and obtain approvals
• Influences objectives and methods of business offices throughout the organization; recommends improvement of business processes and functions and changes to business procedures and policies
• Facilitates the adoption of new or improved cross-functional processes and procedures to realize cost efficiencies, improved customer service, streamline work methods, and reduce errors
• Develop, implement and report on program offerings that support teams becoming high performing

What Skills and Qualifications Do I Need?

• Completion of a degree in business administration or a related discipline or a combination of education, training and experience deemed equivalent?
• Demonstrated experience developing and implementing change management plans for large-scale transformation projects, or other organizational initiatives that impact people, process or technology
• Strong communication and engagement skills, including writing and presentation skills that are adaptable to a wide audience across an organization?
• Change Management or Project Management certifications are considered an asset (e.g., ADKAR, Prosci, PMP)
• Ability to manage and minimize disruption caused by business transformation
• Quantitative and analytical skills, including process and workflow analysis

Don’t Meet Every Requirement?

If you’re excited about working with Metrolinx but your past experience doesn’t quite align with every qualification of this posting, we encourage you to apply. You just might be the right candidate for this or other roles. We are always looking for great talent to join our team.

We invite all interested individuals to apply and encourage applications from members of equity-deserving communities, including those who identify as Indigenous, Black, racialized, women, people with disabilities, and people with diverse gender identities, expressions and sexual orientations.

Accommodation

We value the unique skills and experiences each person brings to Metrolinx and are committed to creating and maintaining an inclusive and accessible environment. We are committed to the requirements of the Accessibility for Ontarians with Disabilities Act so if you require accommodation during the hiring process, please let our Recruitment team know by contacting us at: 416-202-5601 or email [email protected] .

Application Process

All applicants must be legally entitled to work in Canada. Metrolinx will be using email to communicate with you for all job competitions. It is your responsibility to include an updated email address that is checked daily and accepts emails from unknown users. As we send time-sensitive correspondence, we recommend that you check your email regularly. If no response is received, we will assume you are no longer interested in pursuing the opportunity. Please be advised that a Criminal Record Check may be required of the successful candidate.

For Internal applicants, with the recent implementation of the Internal Mobility Policy, the internal recruitment process has changed for non-union roles. Candidates must be in their current role for 12 months prior to applying for another role and each applicant must be in good standing (not participating in a Performance Improvement Plan). Please review all provisions of the policy before submitting your application.

Should it be determined that any background information provided is misleading, inaccurate or incorrect, Metrolinx reserves the right to discontinue with the consideration of your application.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.

WE ARE AN EQUITABLE AND INCLUSIVE EMPLOYER.