Customer Engagement Manager
Job Description
Department Overview
Motorola Solutions, Inc. is a leader in mission-critical communications products, solutions, and services for Public Safety users worldwide servicing State & Local and Federal Governments. This role requires a deep understanding of customer needs and behaviors, as well as, the ability to translate these insights into actionable plans.
Job Description
The Customer Engagement Manager will work closely with various departments, including operations, marketing, sales, and engineering, to ensure a seamless and positive customer experience. The successful candidate will have excellent communication and interpersonal skills, a strategic mindset, and a passion for improving customer relationships. This is a role that will directly impact our company’s growth and success by fostering long-term customer loyalty and advocacy.
Responsibilities include(s) but are not limited to:
- Analyze customer feedback and data to identify trends and insights.
- Collaborate with marketing, sales, and customer service teams.
- Create and manage customer loyalty programs and or processes
- Monitor and report on the effectiveness of engagement initiatives.
- Develop and maintain customer personas.
- Conduct regular customer satisfaction surveys.
- Identify opportunities for improving the customer experience.
- Manage customer communication channels.
- Organize customer events and webinars.
- Develop content for customer engagement activities.
- Handle customer complaints and issues promptly.
- Track and analyze customer engagement metrics.
- Work with product teams to incorporate customer feedback
- Develop strategies to re-engage inactive customers.
You will be required to:
- Plan, organize, and initiate new processes and manage and/or update these processes
- Monitor Jira flow and prioritization for new and enhancement features
- Collaborate with partners internally and externally to find mutually beneficial solutions
- Take ownership of issues and drive resolution
- Work in a cross-functional team environment partnering with Engineering, Marketing, Operations and Sales.
Target Base Salary Range: $63,800 – $127,600 USD
Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.
Basic Requirements
Bachelor’s or Master’s degree in Business, Engineering, or an allied discipline.
2+ years experience in Program/Project Management, Product Development/Planning, Product Marketing or Engineering
Travel Requirements
Under 10%
Relocation Provided
None
Position Type
Experienced
Referral Payment Plan
Yes
Our U.S. Benefits include:
- Incentive Bonus Plans
- Medical, Dental, Vision benefits
- 401K with Company Match
- 10 Paid Holidays
- Generous Paid Time Off Packages
- Employee Stock Purchase Plan
- Paid Parental & Family Leave
- and more!
EEO Statement
Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.
We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.
We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please email [email protected].