Operation Executive

Leisfita is is seeking a Operation Executive through Niyog Hiring Platform (https://niyog.co)

Apply through the Niyog Application Link by clicking “Apply Button” or go to this link: https://app.niyog.co/jobs/public/operation-executive-f74e612

The Operations Executive role is integral to the smooth function of our operations and management department. Based in the vibrant city of Dhaka, this full-time position requires a proactive individual to manage customer interactions and ensure seamless service delivery. The ideal candidate will engage with customers, addressing their needs and resolving any issues to improve customer satisfaction. With a focus on customer relationship management, the Operations Executive will analyze feedback to enhance service quality. This role offers an opportunity to contribute to the company’s success by driving customer engagement and operational efficiency.

Responsibilities

• Manage and resolve customer complaints effectively to enhance customer satisfaction.
• Provide customer education and training to ensure they fully understand our products and services.
• Engage with customers regularly to build strong relationships and trust.
• Analyze customer feedback to identify areas for improvement in customer experience.
• Coordinate order fulfillment processes to ensure timely delivery of products and services.

Requirements

• Diploma or equivalent educational qualification is required.
• Basic proficiency in English to communicate effectively with customers and team members.
• Experience with Customer Relationship Management (CRM) tools is preferred.
• Strong problem-solving skills to address and resolve customer issues promptly.
• Ability to work efficiently in an office setting during day shifts.
• Possession of a smartphone for communication and operational tasks.
• Female candidates are encouraged to apply.

Perks

• Festival Bonus
• Internet

Assets Required For This Job

• Smart Phone

Weekly Holidays

• Fri

Salary

• 12,000-15,000 BDT
• Negotiable