Managing Director of Operations

At Odyssey Transfer and Trust Company, we do things differently. Our core mission is to provide peace of mind to our clients by making things simple, fast, and easy.

Odyssey is a tight-knit, solution-driven team. Our shared values, as defined by our own employees, guide us in reaching our individual and collective goals:

·       We Show Up for Each Other: We are in this together! We collaborate and support each other to get results. Our employees are compensated with competitive salaries and a comprehensive benefits package.

·       We Build: “Outside the Box” is our playground. We’re not afraid to innovate and tackle tough problems – we’re here to disrupt the industry. Creativity and problem-solving is not reserved for the Executive team.

·       We Get Stuff Done (GSD): We have a notable reputation for being exceptionally responsive. Coming up with a great idea is only part of the solution; We take great ideas and put them into action.

·       We Do the Right Thing: We’re dependable, trustworthy, and proud of our professional standards.

Our Managing Director of Operations will be:

A proven people leader experienced in building high-performance teams, the Managing Director of Operations will lead a multi-disciplinary team of 20+ employees while delivering operational excellence. With a deep understanding of securities handling and processing, the Managing Director, Operations is able to organize cross-functional groups towards a cohesive and aligned strategy for the benefit of Odyssey’s clients and shareholders.

In tandem with other senior leaders at Odyssey, the Managing Director of Operations will execute and improve Odyssey’s operating model which centers around efficiency, automation and adherence to compliance. They will also partner with client-facing teams to support clients, including participation as a subject matter expert (SME), Risk Committee deliberations, and other operational committees.

Key Accountabilities

Primary Operational Responsibilities:

• Oversees all operational functions within the department.
• Ensures all transactional processing is performed within specified turnarounds.
• Establishes effective policies, procedures, and training materials within the department.
• Builds upon existing internal knowledge centers and explore new partnerships.
• Optimizes the department’s operating processes, employs strategies to maximize efficiency, and manages the Operations team.
• Monitors and delegates workloads while focusing on controlling costs through effective management of resources.
• Fosters effective communication channels.
• Identifies and drives opportunities for digitization and automation alongside other departments to enhance operational functionality. 
• Collaborates with compliance and regulatory teams to enhance risk and control frameworks.
• Handles complex inquiries and escalations as per documented procedures.
• Manages weekly and monthly reporting in accordance with internal guidelines.
• Leads projects that will enhance productivity and streamline processes.
• In addition to the responsibilities noted above, management may request the completion of other ad hoc duties or projects.

Primary Team Responsibilities:

• Monitors the team’s quality and productivity; and where required, addresses low performance.
• Develops and maintains metrics and KPIs to track team performance and forecast future needs.
• Enhances a high-performance culture by effectively managing and coaching team members.
• Promotes a culture of continuous improvement through leading by example.
• Employs initiatives to coach employees to optimize their capabilities, including cross-training and delegating responsibilities to ensure team members’ continued growth and development.
• Monitors and delegates workloads to meet operational goals and ensure the team delivers exceptional service.
• Demonstrates and promotes company values.

Skills and Experience

·       University degree

·       Deep knowledge of the securities industry

·       Experience in finance, banking or trust companies is an asset

·       Ability to lead a team with a busy work environment with changing priorities

·       Ability to work as a team and independently

·       Pro-active attitude and “how can I help?” perspective

What We Offer:

Paid Time Off: Vacation, Sick Days, Birthday Day Off

Benefits: Extended Health, Dental, Life Insurance, ADD, Critical Illness, Short Term Disability, Long Term Disability, Employee Assistance Program, $500 Health Care Spending/Lifestyle Spending Account, 401K Match.