Training and Development Specialist
Job Description
Overview of the Training & Development Specialist : WHO you are:
The Training & Development Specialist’s duties include creating training sessions and materials for the Mayor’s Office of Language and Communications Access (OLCA) protocols and procedures to ensure City-wide compliance. The Training & Development Specialist will also create tailored training sessions per specific departmental needs, and will assist the training and development manager when rolling out new training initiatives. Researching best practices for training and retention of information may be requested as well as working with the reach and data team at OLCA.
This position will report directly to the Training & Development Manager.
Responsibilities
- Create training sessions, presentations, and materials, LCA resource folders, etc., that provide guidance to departments on acquiring accommodations, hosting accessible events, content translation, and more; these will be in multiple platforms from PowerPoint, training videos, canvas, and more.
- Responsible for transforming current training materials into videos for city employees to do self-paced learning.
- Host training sessions for departments to ensure compliance with LCA policy and ordinance.
- Keep track of employees trained and dates of training sessions.
- Book accommodations as needed for employees attending training sessions.
- Partner with community organizations to provide external training sessions to departments.
- Evaluate training via assessment, surveys, and feedback.
- Work with LCA Liaisons to ensure compliance with LCA guidelines and procedures.
- Maintain knowledge of the latest trends in training and development.
- Develop resources, such as How-Tos, multilingual resources, and outreach guides, for City employees to utilize and refer to.
- Work with the Training & Development Manager to ensure training milestones and goals are met.
- Prepare, implement, and adhere to the approved training budget.
- Onboard & provide one-on-one support to departments’ LCA liaisons or teams as needed.
- Responsible for assisting the Training and Development Manager with the “Welcoming City” project and similar projects, which may involve communicating with staff in different departments and assisting them with making their spaces more accessible to the public.
- Perform related tasks and duties as assigned.
Minimum Entrance Qualifications
- A minimum of three (3) years of full-time, or equivalent part-time, experience in public speaking, office administration, or similar field required
- An undergraduate degree with a major in public administration, communications, or human resources may be substituted for the required experience.
- Demonstrated communication, interpersonal, organizational, and follow-up skills.
- Working knowledge of computer-based software, such as Microsoft Office Suite (Word, Excel) and Google Suite (Google Documents, Google Spreadsheets), Canva, Hootsuite, video creation software
- Ability to multitask and manage several projects at once.
- Willingness to work directly with multiple City departments.
- Familiar with the concept of language access.
- Demonstrated cultural competence with diverse ethnic, cultural, and socio-economic groups, multilingual populations, and persons with disabilities.
- Ability to effectively respond to and interact with all levels of organizational staff.
- Excellent organizational, analytical, interpersonal, and written/oral communication skills.
- Strong writing skills, including the ability to prepare reports, presentations, and accurate records.
- Fluent in English and bilingual preferred (Spanish, Haitian Creole, Cape Verdean Creole, Chinese, and Vietnamese).
- Ability to exercise good judgment and focus on detail as required by the job.
Boston Residency Required
Terms:
Union/Salary Plan/Grade: Non-Union/MM2-4
Hours per week: 35