Senior Program Manager, Workspace Customer Success and Renewals

Note: By applying to this position you will have an opportunity to share your preferred working location from the following: New York, NY, USA; Atlanta, GA, USA; Austin, TX, USA; Boulder, CO, USA; Bellevue, WA, USA; Cambridge, MA, USA; Los Angeles, CA, USA; Miami, FL, USA; Portland, OR, USA; Pittsburgh, PA, USA; Durham, NC, USA; Raleigh, NC, USA; Reston, VA, USA; Seattle, WA, USA; San Francisco, CA, USA; Sunnyvale, CA, USA.Minimum qualifications:

• Bachelor’s degree or equivalent practical experience.
• 7 years of experience managing cross-functional or cross-team projects.
• 7 years of experience in customer success, program management, or management consulting.
• Experience in building and implementing digital customer engagement strategies.
• Experience with data analysis and customer segmentation.

Preferred qualifications:

• MBA or Master’s degree in a related field.
• Experience working with customer success platforms and marketing automation tools.
• Experience in the SaaS industry.

About The Job

A problem isn’t truly solved until it’s solved for all. That’s why Googlers build products that help create opportunities for everyone, whether down the street or across the globe. As a Program Manager at Google, you’ll lead complex, multi-disciplinary projects from start to finish — working with stakeholders to plan requirements, manage project schedules, identify risks, and communicate clearly with cross-functional partners across the company. Your projects will often span offices, time zones, and hemispheres. It’s your job to coordinate the players and keep them up to date on progress and deadlines.

Our goal is to build a Google that looks like the world around us — and we want Googlers to stay and grow when they join us. As part of our efforts to build a Google for everyone, we build diversity, equity, and inclusion into our work and we aim to cultivate a sense of belonging throughout the company.

As a Senior Program Manager for Digital Customer Success, you will be a key leader in building and scaling our digital customer success strategy. You will require a strategic and innovative thinker who can develop and implement digital customer success strategies, increasing customer retention, satisfaction, and loyalty across various segments and industries with the goal of building product adoption on Workspace and Gemini. You will create data-driven processes, strategies, and campaigns to promote product adoption, drive customer engagement, and optimize the customer experience.

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

The US base salary range for this full-time position is $156,000-$234,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google .

Responsibilities

• Manage an overview of project goals and deliverables presented on a timeline and use the roadmap to manage stakeholder expectations, and to communicate plans and coordinate resources.
• Develop Digital Customer Success Strategy, d esign and implement a comprehensive digital customer success strategy that encompasses onboarding, adoption, engagement, and retention.
• Partner closely with Product, Marketing, Sales, and Support teams to align digital customer success efforts with overall business goals.
• Create scalable digital programs, including automated email campaigns, in-app messaging, webinars, and self-service resources, to drive product adoption and customer value realization.

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form .