Customer Support Specialist

At VIALET, we’re not just another electronic money institution. We’re building a specialized financial platform for target industries, providing a comprehensive suite of solutions that empower businesses to thrive. We’re laser-focused on delivering exceptional service and expert support to our clients, and we’re ranked among the top EMIs in Lithuania in client funds, turnover, and revenue. As we scale, we’re expanding to new industries and regions, solidifying our position as a leader in the FinTech landscape.

Join our growing Customer Support team and help us shape the future of finance!

Why VIALET?

• Impact: Directly contribute to a platform used by industry leaders.
• Growth: Be part of a rapidly expanding company with ambitious goals.
• Expertise: Work alongside a talented Risk Management team in a collaborative environment.
• Ownership: Take ownership and see your work make a real difference.

What You’ll Do

• Manage and nurture business relationships with both retail and corporate clients, ensuring their ongoing satisfaction and engagement.
• Facilitate and oversee the onboarding process for business clients, providing guidance and support throughout.
• Investigate and resolve client-reported issues by coordinating with internal teams, including AML compliance, IT, and other relevant departments.
• Monitor and achieve key performance indicators (KPIs) related to customer acquisition, response times, and service quality.

What You’ll Bring

• At least 1 year of experience in Customer Support and/or Business Client Onboarding (in an Electronic Money or Payment Institution is an advantage).
• Experience working with corporate client business document review, Know Your Customer (KYC) procedures and compliance regulations.
• Strong communication skills, with the ability to interact effectively with clients, internal stakeholders and Direct Manager.
• Capability to manage and analyze a high volume of data and information within tight deadlines.
• Proficiency in using customer support tools to optimize client interactions (knowledge of CRM tools is an advantage).
• Proactive approach to identifying and resolving client issues with a focus on delivering excellent service and enhancing customer satisfaction.
• Have professional English language skills (any additional foreign language is an advantage).
• Proficiency in Microsoft Office (Word, Excel, PowerPoint) and Google Drive (Docs, Sheets, Slides).
• Detail oriented.
• Be able to cope with a very dynamic environment and rapid changes.
• Be prepared to be self-sustainable at times and ready to show initiative.
• Have a positive attitude and show readiness to #do.it.right

What We Offer

• Competitive compensation: 1200 -1300 euros Net, based on your experience and knowledge with the opportunity to receive a performance bonus after the probationary period, based on the achieved KPIs.
• Health insurance: Comprehensive health coverage after 3 months.
• Work-life balance: Flexible work arrangements, including hybrid and remote options (after the probation period), and a relaxed approach to work hours. Need to take care of something during the day? No problem, just make up the time later.
• Professional development: Up to 1000 euros annual reimbursement for work-related training and courses, with potential for more based on individual needs and commitment.
• Inspiring workspace: Modern office on the top floor of Vilnius’ highest office building, offering stunning city views. Plus, a convenient parking space is available.
• Wellness benefits: Gym membership to support your physical well-being.
• Vibrant company culture: Regular company events, including monthly city-wide gatherings, biannual company-wide adventures, and team-based activities twice a year.
• Collaborative environment: A flat hierarchy where you can freely communicate with anyone and make decisions quickly.
• Ambitious culture: Join a team of driven professionals who are committed to building a leading FinTech platform and shaping the future of finance.

Ready to make your mark in FinTech? Apply now!