Compliance Specialist
Job Description
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Job Summary
The Compliance Specialist is responsible for carrying out tasks related to determining the provider contract compliance for school readiness programs. This position will monitor child care programs for compliance and provide technical assistance and support. This position will maintain provider records including the provider profile, related components, and contracts. This role will process monthly attendance for payment of child care services and support child care providers in understanding payments. This role requires patience, organizational skills, and attention to detail.
Essential Functions And Key Tasks
- Enjoy a culture of high performance and continuous improvement.
- Establish relationships with assigned child care programs and contact regularly.
- Process child care provider profiles and initial review of contracts and amendments.
- Provide technical assistance via phone, email, and in person.
- Monitor child care programs for compliance with contracts.
- Process attendance submissions and initial review of adjustment requests.
- Review data and cleanse as appropriate.
- Monitor work queues for compliance with DEL grant agreement.
- See also All Staff Support Tasks.
Knowledge, Skills, And Abilities
- Competent skills in Microsoft Office.
- Strong communication skills, both verbal and written.
- Strong organizational skills.
- Strong customer service skills.
- Able to work collaboratively in a team environment.
- Able to effectively prioritize tasks.
Required Skillsets
- Task/Judgment – Perform many tasks independently.
- Independence/Expertise – Rarely seek management approval for deviation from guidelines.
- Service/Initiative – Assist with implementation of programs and procedures.
- Supervision – Not developed in this set.
- Agency Growth – Not developed in this set.
Required
EDUCATION AND/OR EXPERIENCE
- An Associate degree in early childhood education or related field from an accredited university/college.
- Minimum of one year of experience in a customer service role.
Preferred
- Training and implementation of trauma-informed care, Conscious Discipline, and strengthening families approaches.
WORKING CONDITIONS AND PHYSICAL DEMANDS
- Physical demands and work environment characteristics described are representative; reasonable accommodations may be made to ensure individuals with disabilities can perform essential functions.
- Regularly required to stand or sit for prolonged periods of time, walk, use hands and fingers to handle or feel; reach with hand and arms, climb and/or balance, stoop, kneel, crouch or crawl, talk and hear.
- Must regularly lift and/or move up to twenty pounds, occasionally lift and/or move up to fifty pounds with assistance.
- Telework will require internet speeds of 4Mpbs download/4Mpbs upload and working in the immediate geographical area.
- Must have reliable transportation, minimum insurance coverage, and a clean driving record.
- Will need a reliable mobile phone service for technology compliance requirements (i.e. multifactor authentication).
- Specific vision abilities may include close vision and the ability to focus for prolonged periods of time.
- Developmentally appropriate interactions with children may be required in the work environment.
CULTURE
- Assumes Positive Intent
- Is (Be) Effective
- Chooses Responsibility
- Delivers Excellent Customer Service
- Embraces Fun
- Finds the Solution that Best Helps the Child