Chief Growth Officer

• A Bachelor’s degree, preferably in Business Administration, Marketing or Communications related discipline. A combination of education and experience can be substituted.
• At least ten years of demonstrated business development/sales experience preferably in a Business Process Outsourcing or professional services, technology consulting business environment. Experience with large scale outsourcing/BPO contracts preferred.
• Through a metric-driven approach, ensure sales targets are reported and tracked through a CRM solution
• Increase the connectivity between sales and marketing to ensure high efficiency
• Understands the Customer Communications Lifecycle, specifically the underlying technologies, staffing support models and workflows.
• Proven ability to access the c-suite within a Client environment, developing the appropriate Client relationship to successfully drive opportunities through the sales process.
• Demonstrated expertise in driving through an RFP process
• Demonstrated ability collaborating with business and functional partners to build consensus on matters of significance and overcome obstacles
• Ability to achieve success with minimal oversight in a sometimes ambiguous work environment.
• Expertise in working in a CRM solutions environment.
• Fluent communication skills, business acumen and assertive decision-making ability coupled with superior speaking and presentation skills.
• Honest and ethical with an impeccable reputation in the industry
• Flexibility to multi-task and to perform a wide range of activities while being self-directed, self-motivated, and self-managed, even when operating outside of core focus
• Strong business and financial acumen with analytical ability to assess the business and drive the organization forward
• Demonstrated ability to create and foster a highly energized sales and metrics-driven culture that
• Collaborative team player and strong desire to achieve results while respecting the company’s core values framework

JOB RELATIONSHIPS

• Frequent contact with all members of business development as well as senior members of the operations team
• Requirement to form effective working relationships with senior executives, subject matter experts and functional support (e.g. finance, HR, IT)
• Will create/foster relationships with current and prospective clients

Job Duties

(* denotes an “essential function”)

• *Identify, qualify and track targeted opportunities for the company to achieve growth in targeted markets and with targeted clients, in alignment with corporate business strategy.
• *Design and articulate complex business solutions into saleable solutions to prospective new customers.
• *Substantially grow and maintain a pipeline of viable prospective new customers and associated opportunities.
• *Manage client opportunities – including RFP processes, consultancy reviews, and audit activities.
• * Align growth team to sales best practices
• Share knowledge, best practices and solution designs within assigned business unit to ensure continuous business improvement
• Collaborate with all internal functional teams (HR/IT/Finance/Marketing), Operations, Solutions and executive team in order to ensure that customer needs are met and new initiatives are being delivered
• Promote a culture of high performance and continuous improvement that values learning and a commitment to quality