Recruitment & Engagement Coordinator

Home Instead®- Windward & Central O’ahu is looking for a caring and compassionate Recruitment & Engagement Coordinator to become a key player in our team and join our mission of enhancing the lives of aging adults throughout our community. Home Instead provides a variety of non-medical services that allow seniors to remain in their home and meet the challenges of aging with dignity, care and compassion.

Objective

The Recruitment & Engagement Coordinator recruits, screens, participates in training, and engages with Care Professionals in order to provide the highest quality service to our clients.

Company Benefits

• Company matched 401(k) after one year
• Paid Orientation and Training
• Healthcare, Dental, Vision
• Eligibility for monthly bonuses

Primary Responsibilities

• Reflect the core values of Kukui N? Kupuna, LLC, d.b.a. an independently owned and operated Home Instead® franchise
• Answer each employment inquiry in a friendly, professional, and knowledgeable manner
• Develop and implement new recruitment strategies online and within the community
• Schedule and participate in applicant interviews in an efficient and professional manner
• Following the Home Instead® Standards, conduct reference checks, criminal background and motor vehicle checks, and drug screens for all Care Professionals
• Create and maintain all employment records and all other employment-related documents in coordination with our Human Resources partner according to Home Instead® Standards
• Schedule Care Professional orientation and training, including training required to meet Home Instead® Standards
• Develop engagement strategies that utilize the 5 Care Professional needs to promote Care Professional retention and satisfaction
• Schedule and participate in Care Professional performance reviews and supervision including regular performance conversations, accountabilities, and problem resolution
• Work in partnership with the schedulers to coordinate Care Professional schedules with an emphasis on creating high quality matches and extraordinary relationships
• Maintain applicant and Care Professional records electronically and hardcopy where needed utilizing Home Instead® preferred vendor software
• Evaluate and update all orientation and training materials as needed
• Plan and successfully execute all Care Professional meetings
• Monitor compliance with local and federal labor and safety laws including EOE, ADA, FMLA, and OSHA
• Demonstrate open and effective communication with the franchise owner, office colleagues, Care Professionals, and the community
• Adhere to all company policies, procedures and business ethics codes and ensure that they are communicated and implemented within the team

Secondary Responsibilities:

• Conduct client/Care Professional introductions as needed
• Perform any and all other functions assigned

Education/Experience Requirements:

• High school graduation or the equivalent
• Four years of related business experience in Human Resources preferred; however, an equivalent combination of education and work experience may be considered
• Caregiving experience a plus
• Possess a valid driver’s license and have reliable transportation

Knowledge, Skills and Abilities:

• Have an understanding of and uphold the policies and procedures established by Kukui Na Kupuna, LLC, d.b.a. an independently owned and operated Home Instead® franchise
• Demonstrate excellent oral and written communication skills and the ability to listen effectively
• Have the ability to work independently, maintain confidentiality of information, and meet deadlines
• Demonstrate effective interpersonal skills as well as sound judgment and good decision-making skills
• Demonstrate discretion, integrity, and fair-mindedness consistent with office standards, practices, policies, and procedures
• Have the ability to organize and prioritize daily, monthly, quarterly, and yearly work
• Have the ability to establish good working relationships with the franchise owner, office colleagues, Care Professionals , and the community
• Have the ability to sit at a desk and listen effectively on the telephone for long periods of time
• Present a professional appearance and demeanor
• Have the ability to operate office equipment
• Be patient and congenial on the telephone
• Have computer skill, be proficient in Microsoft Office, and have an ability to quickly learn new systems
• Have the availability to work evenings or weekends as required
• Have the ability to perform duties in a professional office setting
• Have the ability to work as a part of a team