Associate Operations Manager-Hub Operations
Job Description
Job Requirements
Role/ Job Title: Associate Operations Manager-Hub Operations
Business: Retail Banking
Function/ Department: Retail Asset Hub Operations
Place of Work: Mumbai / Noida / Hyderabad
Job Purpose
- An Associate Operations Manager will be mapped to one Product / POD & will look after the end to end login & disbursal activities of their respective POD. In addition to this, the candidate will have to interact with respective vendor stakeholders for effective resource planning.
Roles & Responsibilities
- Candidate will be mapped to one Product / POD for login & disbursal activities of their respective POD
- Key area of operations being Loan Disbursal, candidate would be required to learn & deliver process around Disbursals for multiple products.
- Ensure high productivity of the Hub executives for respective POD
- Maintaining POD cadence for their respective product.
Secondary Responsibilities
- Candidate will have to train Hub executives & ensure the TAT & FTR% targets are met & high quality is maintained.
- Efficient coordination with multiple stakeholders for resolving any issues for the POD members.
Key Success Metrics
- TAT parameters for the respective product
- POD FTR% of files processed
- Quality of the files being disbursed (self booking & team booking)
- Audit & Compliance parameters.