Solutions Engineer

Who are we?

Whatfix is a leading global B2B SaaS organization and the largest pure-play enterprise digital adoption platform solution provider.

Utilizing GenAI technology, Whatfix enhances all stages of software deployment with application simulation, product analytics, and digital adoption, driving business outcomes such as increased revenue win rates, cost reduction, risk compliance, enhanced productivity, and improved user experience.

We have seven offices in the US, India, UK, Germany, Singapore, and Australia, supporting 700+ global customers, including 80+ Fortune 500 companies. Whatfix has raised $140 million to date and is backed by marquee investors, including Softbank, PeakXV, Dragoneer, and Cisco Investments.

What sets us apart from the rest

• ?With over 45% YoY sustainable annual recurring revenue (ARR) growth, Whatfix is among the “Top 50 Indian Software Companies” as per G2 Best Software Awards
• .The sole vendor named as Customers’ Choice: 2024 Gartner® Voice of the Customer for Digital Adoption Platform Report. We also boast a star rating of 4.6 on G2 Crowd 4.5 on Gartner Peer Insights and a high CSAT of 99.8
• %Highest-Ranking DAP on 2023 Deloitte Technology Fast 500™ North America for Third Consecutive Yea
• rOnly DAP to be among the top 35% companies worldwide in sustainability excellence with EcoVadis Bronze Meda
• lWhatfix has been selected as a Gold Stevie Award winner in the 2022 American Business Awards for Customer Service Department of the Year
• .This is what our investors have to say – SoftBank || Sequoia || Stellaris || Cisco || Eight Roads || Helion Venture

s
Ro

leSolutions Engineer is a strategic role where you will be a trusted consultant to our customers and drive the onboarding, implementation, and adoption of diverse use cases of Whatfix implementation. It entails client engagement, coding, and interaction with different teams to help customers achieve their desired outcome

s.Solutioni

• ngOnboarding Customers and their applications on to the Whatfix Platfor
• m.Configure all features of the Whatfix application, groups and security settings in Whatfix and other EAS system
• s.Leverage your knowledge and expertise across various Applications and Systems to define Blueprint for Whatfix Implementation in newer areas/application
• s.Customize Whatfix product based on Customer requirements and Business Objective
• s.Integrate Whatfix Platform and Analytics systems with Customer’s Enterprise Application SystemsDrive existing and new product feature adoption across Customer
• s.Serve as the single point of contact for technical issues, coordinate with Customer Success, PM, Engineering, and Product teams, and enable internal teams to meet their SLA
• s.Ensure the solution is delivered in time with top priority to the quality of delive

ryDigital Adoption Consulti

• ngUnderstand application landscape and processes. Consult, ideate, and propose optimal digital adoption solutions and use cases to our customers using the Whatfix Product Ecosyst
• emCreate Content using the Whatfix Content Editor to suit the customer’s use case
• s.Help develop standards and guidelines to ensure consistency in deliverables across projec
• tsTechnical chops: Javascript, CSS, HTML, REST API, a knack for understanding systems, architecture, and security aspect

s.What are we looking fo

• r?A bachelor’s/Professional degre
• e.A background in Solutions/Customer Success/Professional Services is preferr
• ed2-10 years of relevant experience. The designation will be realigned according to the experienc
• e.Comfortable working in a fast-paced, dynamic, and evolving environment with the ability to develop product expertise, prioritize and work on multiple customer projects concurrent
• lyGood hands-on knowledge of JavaScript, CSS, and HT
• MLAbility to understand Enterprise Applications like Salesforce, MS Dynamics, SAP, Oracle would be an added advantag

e.
Please Not

• e: We don’t believe in keeping the applicants hanging and give very high importance to closing the loop irrespective of the outcome of your applicati
• on.We are an equal opportunity employer and value diverse people because of and not in spite of the differences. We do not discriminate on the basis of race, religion, color, national origin, ethnicity, gender, sexual orientation, age, marital status, veteran status, or disability sta

tus