System Administrator (Deskside Support)

Experience: 6-8 Years

Summary: Provide technical support to end-users, troubleshoot hardware/software issues, and ensure smooth workstation operations.

Essential Skills

• Windows OS expertise
• Hardware/software troubleshooting
• Excellent communication
• Teamwork and problem-solving

Desirable Skills

• Active Directory/Group Policy
• Scripting (PowerShell, VBScript)
• Remote support tools
• ITIL certifications

Responsibilities

• Resolve user issues (phone, email, in-person)
• Install/maintain software/hardware
• Desktop image deployment
• End-user training
• Maintain support records
• Proactive issue identification
• Improve IT support processes