Patient Care Coordinator

Who is HearingLife

HearingLife is a national hearing care company and global leader in hearing healthcare built on a heritage of care, health and innovation since 1904. HearingLife operates more than 600 hearing care centers across 42 states. We help patients every day through personalized care and hearing aid devices. We follow a scientific, results-oriented approach to hearing healthcare that is provided by highly skilled and caring professionals. Our vision is to help more people hear better through life-changing hearing health delivered by the best personalized care.  Pay: $17-20 per hour + Monthly Commission Opportunities Â

Benefits

• PTO & Paid HolidaysÂ
• Work-Life balance is VERY important to us!Â
• Medical, dental, vision, and HSAÂ
• 401K+ MatchÂ
• Maternity LeaveÂ
• Short Term and Long-Term Disability coverageÂ
• Free Life InsuranceÂ
• Pet InsuranceÂ
• Steeply discounted Hearing Aids and Products for you and your family members.Â
• Childcare Savings ProgramÂ
• Growth and development opportunitiesÂ

Responsibilities

You will act as the face of our retail clinics located around the country and in local communities. The Patient Care Coordinator (PCC) strives to ensure a positive patient experience and to help more people hear better. You do this by supporting the clinic to achieve revenue goals by attracting new patients, managing the administrative and operational functions and coordinating patient interactions and needs.  Â

Daily Tasks

• Welcome all patients and maintain high level of customer serviceÂ
• Inbound and outbound phone calls, 50-75 per dayÂ
• Schedule & confirm all patient appointmentsÂ
• PPI Intake and processingÂ
• Collect and verify medical insurance information for patientsÂ
• Ordering and receiving office suppliesÂ
• Payment processing Â
• Hearing Aid supplies inventory management Â
• Maintain office cleanliness Â
• Uphold and maintain all HIPPA standards  Growth Opportunities at HearingLife for Patients Care Coordinators!  Comprehensive Onboarding: At HearingLife, we’re committed to empowering our Team Members to excel in their roles from day one. We believe in providing a comprehensive onboarding program designed to equip individuals with the knowledge and skills necessary for success.  Hearing Instrument Specialist Apprentice Program: Learn how to be a Hearing Aid Specialist by completing clinical hours alongside a trained professional. Once completed be the provider in your own office, seeing patients and enhancing lives with hearing aid. Ask a manger about this program! District Manager In-Training Program: Learn the tools necessary to become a leader in the hearing aid industry. Â

Qualifications

• Education and Experience
• High school diploma or GED required; college degree preferred.
• Minimum of 1-2 years of experience in a customer service, administrative, or healthcare-related role.
• Skills and Abilities
• Strong interpersonal and communication skills (verbal and written).
• Exceptional organizational skills with attention to detail.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Comfortable using technology, including scheduling software and electronic medical records (EMR) systems.

Â

LI-KF1

HearingLife_US