Customer Service Representative
Job Description
Today, we are a global community of 3,000 professionals with presence in 96 countries partnering with our customers to provide innovative solutions that reduce risk and help keep you safe.
That’s why the world’s leading maritime, defence & government, energy and aerospace organisations trust us when it matters most and why we have been awarded the Gold Award by the UK Defence Employer Recognition Scheme
Your New Role
Are you a customer focused individual who thrives on delivering an exceptional customer journey? Can you build successful customer relationships? If so, we have a vacancy within our Athens based customer service team that may be of interest to you.
Our customer Service team are dedicated to supporting our customers before, during and after their purchase. You will own and manage all in-bound and outbound reactive customer channels.
This role receives and processes customer quotes, orders, inquiries and complaints. It maintains an ongoing relationship with allocated customers and sales colleagues, and you will use your organisational knowledge to provide a key communication link for the customer.
What You Can Expect From The Role
Key Responsibilities and accountabilities:
- Respond to customer questions about our products and services
- Record and process quotes and orders, including custom and special orders
- Make calls (by telephone or other channel) to allocated customers to develop new and deepen existing relationships.
- Act as a first point of contact for resolving customer queries / complaints
- Schedule follow-up actions and enter relevant information into the CRM
- Provide exceptional service to customers to encourage continued use of Survitec’s products and services
You will have the opportunity to develop in your role and will be and feel proud of the work you do. Working at Survitec is fast paced, challenging and incredibly rewarding. This is not just another job; this is your career.
Essential Criteria
The Experience, Qualifications and Skills You Will Have
- Experience in a customer service focussed role
- Ability to build strong customer relationships and deliver customer-centric solutions
- Experience in Marine Industry is a plus
Why You Should Work for Us
- Additional day off to celebrate your birthday
- Company Anniversary Holiday Benefit
- Health Insurance
- Ticket Restaurant Card
- Training & Professional Development
- Employee Assistance Programme
- Workplace Reward & Recognition scheme
How To Apply
Please click Apply Now above
If you would like more information regarding this role before applying, please feel free to reach out to us via Linked In or via [email protected].
The safety of our colleagues and candidates is our top priority so for now, all interviews will be taking place via video call with our hiring managers.
Survitec is an equal opportunities employer. Our diverse global workforce protects lives, every single day. We are committed to cultivating an inclusive culture where our people feel valued appreciated, and free to be who they are at work. Because, to provide service and excellence to our customers we must mirror their diversity. But more importantly because it is the right thing to do.
At Survitec, we want you to have the best possible interview experience with us and we are also committed to creating an inclusive environment. We are happy to make any necessary accommodations to ensure you can showcase your skills to the best of your ability, should you require any reasonable adjustments, please don’t hesitate to let us know.