Data Analyst

Department: Customer Success

Location: Remote – PH Candidates preferred

About Us

We’re looking for an Intermediate Data Analyst to join our Customer Success team. This role focuses on supporting the team with critical data insights, analysis, and reporting. While this is an internal-facing position with no direct customer interaction, your work will directly influence how we improve our services and drive customer success.

Key Responsibilities

• Data Analysis and Reporting: Independently interpret analytics requests, design solutions, and produce detailed reports.
• SQL Mastery: Use intermediate to advanced SQL skills to extract, transform, and analyze data from complex databases.
• Excel Proficiency: Create detailed and dynamic reports using intermediate to advanced Excel functions, including pivot tables, VLOOKUP, and complex formulas.
• Critical Thinking: Apply strong problem-solving and analytical skills to identify trends, correlations, and actionable insights.
• Documentation and Summarization: Write clear summaries of analytics outputs and provide recommendations based on findings.
• eCommerce Knowledge: Understand key eCommerce metrics like customer lifetime value, cohorts, and acquisition cost to contextualize analysis.
• Collaboration: Work closely with the Customer Success team to understand their data needs and ensure timely delivery of insights.

Preferred Qualifications

• Strong command of the English language, with excellent written and verbal communication skills.
• Familiarity with Python or R for data manipulation and visualization (a plus, but not required).
• Basic knowledge of eCommerce concepts and the ability to apply them in analytics tasks.

Skills And Requirements

• Proven experience with SQL (intermediate to advanced level).
• Solid Excel expertise (intermediate to advanced level).
• Strong critical thinking skills and the ability to work independently.
• Attention to detail and accuracy in data analysis and reporting.
• Basic understanding of eCommerce metrics and concepts.

Why Join Us?

• Opportunity to work on meaningful projects that drive business impact.
• Collaborative, supportive team environment with a focus on growth and development.
• Flexible working hours and remote-first culture.

If you’re excited about turning data into actionable insights and supporting a high-performing Customer Success team, we’d love to hear from you!