Field Support Engineer

CENTUM research & technology, part of CENTUM Group, was founded in 2010 with the following vision: Fly with a purpose. Our mission is to develop and market aeronautical mission systems in the fields of Emergency, Security, Defense and Aerospace.

Our products are based on cutting-edge technology developed by a highly qualified team of engineers. We design solutions that allow aeronautical platforms to not just fly, but to fly with a purpose.

The goal of our business is clear: to improve people’s lives. We work to develop innovative solutions adapted to the world’s needs so we can make society a safer place to live from efficiently finding missing people to facilitating communications in critical scenarios.

At CENTUM research & technology, we are a team of specialized engineers with more than 10 years of experience in fields like digital signal processing, mobile communications, and software defined radio.

About The Role

We are currently seeking a skilled and motivated Field Support Engineer to join our team and contribute to the success of our aeronautical projects. As a Field Support Engineer, you will be responsible for ensuring that our clients receive the highest level of technical support and customer service before and after sales.

Key Responsibilities

• Provide exceptional technical support to clients, including troubleshooting and issue resolution.
• Collaborate with the sales team to build strong client relationships and identify new business opportunities.
• Perform worldwide mission flights, providing necessary technical support in the field.
• Work with the Product team to provide feedback and contribute to the development of new products and technologies.
• Maintain accurate records of technical support activities and customer interactions.
• Provide training and technical expertise to end-users and international partners.
• Perform mission analysis and debriefings to improve customer operating skills.

Requirements

• Bachelor’s degree in Aeronautical, Telecommunications or Electrical Engineering, or related field.
• At least 2 years of technical support or related experience in the aeronautical or similar industry.
• Desirable knowledge of manned and unmanned aircraft systems, including fixed-wing and rotary aircraft.
• Excellent problem-solving, communication, and interpersonal skills.
• Ability to work independently and as part of a team, with a strong attention to detail.
• Willingness to travel frequently, both domestically and internationally.
• Advanced English level is a must: It is the day-by-day language for engaging international providers & customers.

Soft Skills

• Methodical and organized person.
• Use to work in a dynamic and flexible environment.
• Autonomy and responsibility.
• Ability to take on new challenges.

Other Skills

• Programming skills, experience working on Linux systems
• Technology-oriented: Our products are based on high-tech solutions and we would like that you feel comfortable working for systems for rescuing missing people based on mobile geolocation.

We Offer

• Competitive compensation plan
• Full-time, permanent contract
• 24 vacation days + 24th and 31th December + Public Holidays
• Flextime
• Free Friday afternoons and summer afternoons.
• Flexibility to work some days from home.
• Other benefits paid from the gross salary (ticket restaurant, transport tickets, nursery tickets)
• Permanent internal training + your own budget for external training.
• Team-building activities
• Work with the latest technologies + Career progress opportunities

At Centum, equality and diversity are essential values. We are committed to creating an inclusive, discrimination-free workplace where everyone is respected. Each individual’s unique perspective enhances our team, driving a collaborative culture that promotes shared growth and success.