IT Support

The profile required is support work, L2-L3 work and support. We don’t need development but automation and transformation exp would be good.

• Unix, SQL, Dynatrace
• Application Support Experience
• Behavior, Comprehension, Articulation and communication skills are very important
• Understands separation of duties between L1, L2 and L3
• Understands incident, problem, change, request management
• Open to learning mainframe
• Basics of java, APIs, how services talk to each other
• ControlM, batch jobs

Job Description

(Generic JD only):

• Provide L2-L3 support for critical applications, ensuring their stability and performance.
• Troubleshoot and resolve complex technical issues within SLAs, escalating to development teams when necessary
• Handle incidents, perform root cause analysis, and ensure effective resolution of problems.
• Participate in change and release management processes, ensuring minimal disruption to business operations.
• Utilize monitoring tools like Dynatrace to proactively identify and resolve potential system issues.
• Create and maintain reports on application and system performance.