Deputy Operations Manager, Italy

The world needs more Intrepid people:

At Intrepid Travel, we believe in creating life-changing travel experiences. We’re looking for a Deputy Operations Manager to help us deliver exceptional trips in Italy that exceed our customers’ expectations.

In this role, you’ll support the Operations Manager and management team to ensure the smooth execution of our Italy trips, maintaining the high standards that define Intrepid’s travel experience. You will work closely with Group Leaders and local operators, overseeing every step of trip planning and execution, from refining itineraries to managing key operational assets.

As the go-to person for leaders and local partners, you’ll ensure operational excellence, swiftly addressing any challenges that arise. You’ll also play a key role in recruitment and training, supporting passenger feedback initiatives, and collaborating with partners to uphold our travel standards. Your contribution will be vital in creating unforgettable memories for our travellers.

If you’re ready to take on a role that combines strategic oversight with hands-on involvement, this is your chance to make a real impact!

This is a full-time, permanent position, based in a hybrid capacity out of our Rome office, with some flexibility in work hours due to the nature of the role.

Some of the experience you’ll bring with you may include:

• Proven experience in the travel industry, preferably as a Group Leader for Intrepid or a similar organization in the region.
• Strong knowledge of Italy and other West Europe destinations and Intrepid’s travel style.
• Exceptional organisational skills, with the ability to manage multiple tasks and priorities.
• Proven ability to make independent decisions in dynamic situations.
• Demonstrated ability to manage and support people, including performance development and feedback.
• Strong office administration skills.
• Proficiency in computer systems, with the ability to guide and train others effectively.
• Ability to manage crises and take responsibility for the safety of others in challenging situations.
• Excellent verbal and written communication skills for clear coordination across teams.
• Proficiency in Italian and English, with additional languages being highly advantageous.

Our people reflect the diversity of our customers and the communities we visit:

Intrepid is made up of 58 nationalities across 46 countries, and we recognise that diversity makes us a stronger business. We support a culture where people can be themselves and encourage applications from people of all backgrounds. Including First Nations People, LGBTQI+ people, those living with a disability, or from disadvantaged backgrounds, and all people from different ethnicities, races, and religions.

Rewarding and developing our people is important to us, some of our work perks include:

• Flexible work options, such as work-from-home options and the ability to ‘work from anywhere’ 4 weeks a year
• A free Intrepid trip every year, plus generous discounts for families, and close friends
• 5 extra days of leave a year for use on Intrepid trip’s
• A minimum of 10 weeks paid parental leave for all parents, and other additional leave provisions.
• Access to e-learning platforms, professional development and mentor programs
• 20 hours of volunteer leave every year to use on causes most important to you
• Employee Assistance Program, a 24/7 service that offers counselling for you and your family

We are Real. Together. Ambitious. Impactful. These are our values and to us they’re more than just words, they are the pillars of our success and every day it’s our people and the work they do that bring them to life.

At Intrepid ensuring diversity, equity, and inclusion is an important part of our recruitment process. If you require a reasonable accommodation to submit your application, please email [email protected] with your name, location, and the accommodations you need, we will then be in touch to support your application.