Customer Service Specialist
Job Description
Company Overview
NewOak Capital is a distinguished financial services advisory firm located in the heart of New York City. We specialize in providing top-tier financial guidance and services to our clients. Our team is dedicated to delivering innovative solutions and strategic advice to help our clients navigate the complex financial landscape.
Job Description
We are seeking a dedicated and customer-focused Customer Service Specialist to join our dynamic team. This role requires excellent communication skills and a passion for providing exceptional service to our clients. The ideal candidate will be proactive, detail-oriented, and capable of handling customer inquiries efficiently.
Responsibilities
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Resolve customer issues and complaints with empathy and efficiency.
- Maintain accurate records of customer interactions and transactions.
- Collaborate with team members to improve customer service processes.
- Provide feedback to management on customer needs and potential improvements.
- Assist in the development of customer service policies and procedures.
Qualifications
- 0-5 years of experience in a customer service role or related field.
- Strong communication and interpersonal skills.
- Ability to handle challenging situations with patience and professionalism.
- Proficient in Microsoft Office Suite and customer service software.
- Strong problem-solving skills and attention to detail.
- Ability to work independently and as part of a team.
Perks & Benefits
- Health benefits fully paid for the employee.
- Remote work environment.
- Flexible Paid Time Off Policy to help you balance work and personal life.
- 11 company holidays per year to celebrate and recharge.
- Paid parental leave to support you and your family.
- 401K with matching contributions to secure your financial future.
- Learning and development allowance to foster career growth.
- A diverse, inclusive, and fun team that values your unique contributions!