Team Member

About Us

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Global Business Services

Global Business Services delivers Technology and Operations capabilities to Lines of Business and Staff Support Functions of Bank of America through a centrally managed, globally integrated delivery model and globally resilient operations.

Global Business Services is recognized for flawless execution, sound risk management, operational resiliency, operational excellence and innovation.

In India, we are present in five locations and operate as BA Continuum India Private Limited (BACI), a non-banking subsidiary of Bank of America Corporation and the operating company for India operations of Global Business Services.

Process Overview*

Credit Fraud deals with fraud dispute investigation. The team works on the Fraud transactions which are disputed by BOA customer by initiating the claim, preparing the claim, identifying for the recovery opportunities and processing charge backs, per the Visa or MasterCard guidelines

Job Description*

Responsible for working in different queues as per the standard procedures ensuring high level of accuracy & consistency. The process part of Claims Research & Resolution operations, which works with VISA & Master credit card transactions. Potential chargeback reason code is identified by the associate, as per Visa and Master regulations and disputes will be processed accordingly. Also need to work on Representment and take action accordingly.

Responsibilities*

• Respond to customer requests in a timely manner by processing Claims and Chargebacks
• Investigate the claim for identifying suspicious activities on the claims and also looks for the recovery opportunities as per the procedure
• Determine the best course of action for the Customer to resolve the claim or setting the correct expectations
• Maintaining the KPI’s and KRA’s of the process

Requirements*

Education*

Graduation (Any Stream), Post Graduate (Any Stream)

Certifications If Any

Experience Range*

0-2 Years

Foundational skills*

• Ability to work well under pressure
• Ability to multitask and adapt to change
• Proficient with Microsoft Office Tools
• Fundamental understanding on Debit Cards
• Good Communication Skills(both written and oral)
• Strong analytical skills
• Detail oriented
• Proven Problem Solving Skills
• Self-motivated and results orientated

Desired skills:

• Previous work experience on any card disputes or servicing process
• Experience in US Customer Service or Fraud claims preferred and Good Communication skill both Written and Verbal

Work Timings*

7:30 – 16:30

Weekend Off

GIFT City