Chief Operating Officer

About Importal:

Importal is on a mission to revolutionize the way companies approach international trade with our AI powered Trade Compliance Department. Our groundbreaking solutions seamlessly combine the power of a Customs brokerage with the cutting edge technology of a Global Trade Management software provider. This integration empowers our customers to establish their own dedicated Trade Compliance department, tailored to their unique needs. With Importal, customers wield the ability to take proactive measures to mitigate legal and financial risks right from the start of their supply chain. This proactive approach leads to significant cost savings and ensures strict compliance with regulatory standards throughout the importing process.

What We’re Looking For:

Importal is a team of individuals who are genuinely excited by solving hard problems, and are eager to work hard to find solutions. We’re not looking for people who just want a job, we want those ready to change importing forever!. Our ideal candidate is someone who:

• Thrives on transforming chaos into streamlined processes.
• Self starter with a passion for building growth focused initiatives.
• Strong communicator with a talent for aligning multiple stakeholders on shared goals.
• Versatile and agile, adept at handling cross functional roles.
• Team player and catalyst for collective success.
• Independent thinker who excels with autonomy

The Job

We’re looking to bring on a Chief Operating Officer to help Importal navigate its next stage of growth. Core categories of responsibilities for this role will be to serve as point for:

• People Operations: Hiring, HR, culture building, and offsite planning
• Administrative Operations: Legal and insurance management
• Financial Operations: Bookkeeping, accounts payable/receivable, and expense management
• Systems & IT Operations: Standard operating procedures in Notion, HubSpot, and other systems
• Team Support: Meeting facilitation, agenda coordination, and calendar management

You should have:

• 3+ years of experience at an e-commerce brand, technology company, consulting firm, law firm, or venture capital firm
• Highly curious and engaged in understanding everything being built
• Strong bias for action and moving quickly, with a sense of ownership and accountability for assigned work
• Company first mindset, always considering what benefits the team and contributing towards that goal
• Deep customer empathy, using this perspective to guide decisions throughout the build process
• Excellent communication and leadership skills, with a commitment to transparency and accountability
• Consistently meets deadlines

Working Conditions

This is a remote position; candidates must have a reliable internet connection and a dedicated workspace. Occasional travel may be required for training, client meetings and team outings.

Working Hours

Our team operates across various U.S. time zones, which sometimes results in meetings being scheduled outside of traditional 9-to-5 hours. However, we trust our team members to manage their schedules effectively and to prioritize their well being.

Benefits

• Comprehensive health insurance (medical, dental, vision).
• Unlimited Paid time off (PTO) and holidays.
• Professional development opportunities.
• Flexible work schedule.
• Equity Package