Risk Administrator MMH241118-18

To perform all the administrative tasks and support the sales process according to agreed standards and turnaround times.

Requirements

Academic:

• Grade 12 with 25 IGCSE points or a Business-related qualification.

Experience

• 2 years’ experience in administration or client service environment with proven knowledge of customer service principles and practices.
• Experience in the insurance industry will serve as an added advantage.

Duties and Responsibilities

The following job outputs were found to be relevant to this job:

INTERNAL PROCESS

• Collate, compile and distribute documents to the required standards within defined time-frames to relevant stakeholders.
• Attend to all queries in a professional and friendly manner in order to provide an excellent client experience.
• Screen and route all calls received to appropriate parties.
• Escalate faults and other housekeeping issues with the relevant stakeholders.
• Distribute documentation to the relevant stakeholder within the agreed timeframes.
• Perform all administrative tasks to agreed standards and ensure proper controls are kept for new business applications.
• Provide feedback to relevant stakeholders and managers on trends, practices and breaches as per compliance requirements.
• Keep record and provide feedback of operational metrics related to new business requests (e.g number of requests, status of requests etc.) as and when needed.
• Keep abreast of technical product and legislative knowledge in order to advise on the most relevant and innovative client solutions, complying with governance requirements.
• Timeously complete all administrative and reporting duties, including sales and marketing data tracking, feedback etc. related to the role within the agreed timeframes.

CLIENT

• Investigate client queries within the agreed service level and ensure that client receives timeous feedback.
• Escalate client queries to the relevant department or stakeholders.
• Provide accurate information and advice to clients and stakeholders in order to ensure that the client receives the appropriate after sales services.
• Provide authoritative, expertise and advice to clients and stakeholders.
• Build and maintain relationships with clients and internal and external stakeholders.
• Deliver on service level agreements made with clients and internal and external stakeholders in order to ensure that client expectations are managed.
• Make recommendations to improve client service and fair treatment of clients within area of responsibility.
• Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service.

PEOPLE

• Develop and maintain productive and collaborative working relationships with peers and stakeholders.
• Positively influence and participate in change initiatives.
• Continuously develop own expertise in terms of professional, industry and legislation knowledge.
• Contribute to continuous innovation through the development, sharing and implementation of new ideas.
• Take ownership for driving career development.

FINANCE

• Provide input into the risk identification processes and communicate recommendations in the appropriate forum

As an applicant, please verify the legitimacy of this job advert on our company career page.-346021306