Receptionist – Full Time

Medical Associates Clinic is hiring a Full-Time Receptionist to join our team! As a Receptionist, you will be a key part of our team in ensuring a positive experience for our patients. This person should have excellent organization skills, outstanding customer service, and the ability to multitask in a fast-paced environment.

Pay and Benefits: $17+/hr. with full benefits package including:

• Pay raises at least annually
• Medical Associates top rated health insurance with most comprehensive provider network in the area with discounted premium rates for wellness program participation.
• 401k with Immediate Matching (50% on the dollar up to 7% of pay) and additional annual Profit Sharing
• Flexible Paid Time Off Program (24 days off/year)
• Save money on your taxes! Medical and Dependent Care Flex Spending Accounts
• Income security for your family! Life insurance, Long Term Disability Coverage, Short Term Disability Coverage, Dental Insurance, etc.

Primary schedule: Rotating 8 hour shifts Monday – Friday between the hours of 6:45am -5:00pm, full benefits eligible!

Essential Functions & Responsibilities:

• Demonstrate effective customer service skills by greeting customers in a polite, prompt, helpful manner, and provide any necessary instructions or directions. Check in patients for their appointments. This includes reviewing, updating, and/or obtaining patient information making necessary account changes to ensure correct billing.
• Set up new insurance coverage or modify existing insurance coverage records as needed. Collect copay or other payments where applicable and perform accurate end of day balancing.
• Schedule appointments for patients within our clinics or as needed from work queues. Apply applicable department/provider scheduling protocols relating to appointment types and lengths while directing patients to appropriate providers/specialties.
• Provide verbal and/or written instructions to patients, peers, and clinical team members, interacting tactfully with customers and establish and maintain effective relationships with others.
• Complete all other assigned projects and duties.

Knowledge, Skills and Abilities:

Education: High school diploma or GED required.

Experience: From three months to one year of similar or related experience.

Interpersonal Skills: Courtesy, tact, and diplomacy are essential elements of the job. Work involves personal contact with others inside and/or outside the organization, generally regarding routine matters for purposes of giving or obtaining information which may require some discussions.

Other Skills: Ability to multi-task and work in a fast-paced environment. General computer knowledge with proficient keyboarding skills. Multi-line telephone system. Cash handling experience. Ability to work independently with limited direction, problem solving and resourcefulness.