Client Care Specialist

Full Time – Independent Contractor – International Applicants Preferred

This is a dream-come-true opportunity for you to join a team of the most talented, heart-centered, mission-driven people (on the planet) — and to utilize your customer service skills, to contribute to a team who builds world-class programs that inspire, instruct, and ignite people to live a life they love!

Brave Thinking Institute seeks a full time REMOTE Client Care Specialist with a passion for personal development and customer service.

Since 2009, Brave Thinking Institute has been a global leader in the personal development/professional coaching industry. We’re on the lookout for a skilled Client Care Specialist to join our team.

This is a rare opportunity to showcase your skills, collaborate with an amazing team, serve a global community, and make a difference in the world

To be considered…:

• Do you LOVE helping people?
• Does a fast-paced, exciting environment sound like a great place to work?
• Are you a person who easily prioritizes tasks?
• Do you enjoy working with a dynamic team that works well together while having fun?
• Would you love to build your own dreams using the same strategies that the Brave Thinking Institute teaches to clients?

If you answered YES to the questions above, you might be the perfect fit for our team!

Principal Responsibilities and Priorities

• Answer all client questions and make sure they feel supported at the end of the interaction. Our team strives to carry out the following:
• Support for technical challenges and offer easy to understand troubleshooting steps
• Ensure that all concerns and questions are addressed before ending the call
• Offer a call back should further research be needed and make sure to update the client
• Suggest improvements and updates as needed
• Think fast, find answers, and respond quickly to customer issues: all with a polite, empathic, and professional voice and manner
• Answer and manage incoming calls, emails, chats, and/or interactive voice response systems
• Ability to memorize, recall, or research answers quickly
• Communicate clearly and effectively by phone, email, chat
• Go the extra mile to ensure client needs are met
• Support product launches and events
• Work with a high level of accuracy and reliability
• Detail-oriented
• Accuracy of work and data entry
• Ensure client needs are fully met
• Interactions with internal departments to provide accurate information and status

Required Experience / Proficiency:

• 2+ years experience in customer service
• Ability to use positive language
• Clear communication skills
• Great listening skills – able to effectively understand client concerns
• Access to high speed internet, dedicated, and distraction free work space and able to meet all requirements of this role while working remotely
• Tech savvy with the ability to learn new software and systems quickly
• Asana Task Management System (or similar + ability to learn immediately)
• Google Apps – Docs, Sheets, Slides, Drive
• Communication Tools – Zoom, Zoom Chat, Skype

Work Environment

• Fully remote
• Potential to attend Institute in-person events if requested
• VERY IMPORTANT: Our Client Care Specialist must be able to work full time, 40 hours per week based on Pacific Time zone, including pre-scheduled weekends.