Online chat specialist Entry Level

Ruhlconstruction is a dynamic and innovative company committed to delivering exceptional customer experiences. We pride ourselves on our dedication to quality and customer satisfaction, and we are looking for talented individuals to join our team and contribute to our success.

Job Title

Online Chat Specialist Entry Level

Job Location

California, USA, Kentucky, USA, New Jersey, USA, New York, USA, Ohio, USA, Pennsylvania, USA

Job Description

As an Online Chat Specialist at Ruhlconstruction, you will be the first point of contact for our customers, providing them with exceptional service and support through our online chat platform. This entry-level position offers the opportunity to develop your communication and data analysis skills while working in a collaborative and supportive environment. You will be responsible for addressing customer inquiries, resolving issues, and ensuring a positive customer experience.

Key Responsibilities

• Respond to customer inquiries promptly and professionally via online chat.
• Analyze customer data to identify trends and improve service delivery.
• Collaborate with team members to enhance customer support processes.
• Maintain accurate records of customer interactions and feedback.
• Contribute to achieving customer satisfaction and service quality goals.

Required Skills

• Strong communication skills, both written and verbal.
• Basic data analysis skills to interpret customer data.
• Ability to work independently and manage time effectively.
• Proactive and self-motivated with a desire to learn and grow.
• Problem-solving skills and attention to detail.

Years of Experience

0-20 years of experience in customer service or related fields.

Why Join Us?

• Be part of a supportive and collaborative team.
• Opportunities for professional growth and development.
• Contribute to a company that values customer satisfaction and quality.