Customer Experience Specialist
Job Description
We’re looking for a Customer Experience Specialist to continue building a world-class customer experience across more than 10 marketplace channels that Spreetail partners with. We are committed to providing solutions and building relationships with our customers on a day-to-day basis.
How You Will Achieve Success
- Communicate directly with our customers via phone and email.
- Think critically to resolve customer issues and provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
- Drive innovative and creative solutions to protect revenue.
- Support our customers, our vendors, and our marketplace partners and provide them with a wonderful experience.
- Play a critical role in driving many processes that impact departments across Spreetail by advocating for customer initiatives.
What Experiences Will Help You In This Role
- Critical thinking without losing sight of the details.
- Accepting open feedback and accountability.
- Ability to multitask and prioritize effectively.
- Accuracy in typing.
- Proven track record of effective time management skills.