Quality Assurance Manager

The Quality Assurance (QA) Manager will work closely with the Organizational Impact(OI) Director to plan and implement systems and procedures that support multiple programs to achieve Rubicon’s mission. The QA Manager will be a skilled and knowledgeable resource for other team members performing various QA responsibilities and will take on a variety of leadership roles on the OI team. The QA Manager may supervise non-exempt OI staff, and thereby be responsible for the staff’s performance and professional development. Also, the QA Manager may work closely with program directors, managers, staff and partners to document and ensure compliance with internal and external procedures and program requirements. This is a full-time, exempt position reporting to the OI Director.

Responsibilities

• Data Collection & Training: Develop, maintain and update data collection procedures and documentation requirements checklists; lead the implementation of internal and external database applications; develop and conduct user training in data collection procedures and documentation requirements; enforce the integrity and timeliness of required data entry. Establish electronic record-keeping protocols.
• Data Quality Control: Maintain and update data quality standards for required data entry and documentation across multiple programs; establish quality control protocols to support program managers, staff, partners and system administrators to identify, resolve and correct errors.
• Performance Monitoring and Contract Reporting: Develop reports and analyses of program data for internal and external performance monitoring; prepare contract reports for internal review and submission; ensure the integrity and timeliness of required reporting. Develop and train managers and staff in the use of dashboards to monitor their own performance. Ensure that electronic files pass external monitoring and audit requirements and lead preparation for monitoring visits.
• Personnel Management: Comprehensive supervision and professional development responsibility for Organizational Impact support staff; including effective team development through hiring and goal setting, and successful skill building through both coaching and performance management.
• Effective Communications: Convey complex and important information to a variety of audiences, verbally and in writing.

COMPETENCIES

• At least 3 years experience working in QA or program evaluation in social service or a related field
• Experience utilizing human services data collection systems, writing procedures, and providing end-user training and support; and a basic understanding of database principles
• Experience utilizing principles of Trauma Informed Care, Motivational Interviewing, Cultural Responsiveness, and Coaching in daily practice
• Adept leadership, managerial, supervisory, and problem-solving skills
• Strong ability to build professional relationships
• Effective verbal and written communication of complex ideas to diverse audiences
• Effective spreadsheet analysis skills
• Ability to productively collaborate with other Rubicon teams, government agencies and partner organizations

Compensation And Benefits

• $70,000 – $75,000 annually
• Medical, Dental and Vision health plans.
• 3 weeks paid vacation and sick leave, 13 paid holidays.
• 4 days paid restorative holiday between Christmas and New Years.
• Employer sponsored and matched retirement plan.
• Pre-tax transportation and flexible spending accounts.

About Rubicon

An $18M non-profit Rubicon, provides direct services at eight locations in Alameda and Contra Costa counties and operates a growing commercial landscape social enterprise program that is a leader in sustainable practices. Rubicon transforms East Bay communities by equipping people to break the cycle of poverty. Recognized as a national leader in workforce development, Rubicon provides individualized one-on-one career advising, job search support, financial education, wellness and legal services, to very low-income people who face significant barriers to achieving economic mobility.

Rubicon is a 2022 Great Place to Work, on a journey towards becoming a high-road employer and an anti-racist organization. We are committed to systems change and advocacy through efforts like expanding and deepening Employee Resource Groups; the launch of an internal Racial Justice Task Force; and implementation of talent and culture supports that acknowledge and facilitate healing from the direct and indirect effects of racial trauma.

Rubicon actively recruits staff members with a diversity of culture, thought, and lived experiences who are not only highly skilled, but who consistently demonstrate a commitment to our vision of an East Bay without poverty and are passionate about this work.

Rubicon is proud to be an Equal Employment Opportunity/Affirmative Action Employer and values diversity of culture, thought, and lived experiences. We seek talented, qualified individuals regardless of race, color, religion, sex, pregnancy, marital status, age, national origin or ancestry, citizenship, conviction history, uniform service membership/veteran status, physical or mental disability, protected medical conditions, genetic characteristics, sexual orientation, gender identity, gender expression regardless of physical gender, or any other consideration made unlawful by federal, state, or local laws.

Rubicon uses E-Verify to validate the eligibility of our new employees to work legally in the United States.