Patient Engagement Specialist

Wellbox is a growing healthcare company committed to improving population health outcomes, one patient at a time. We strive to help individuals live healthier, happier lives by providing comprehensive, preventative virtual care solutions. Our services are delivered by a dedicated team of experienced professionals. Their consistent efforts in supporting, encouraging, and caring for our patients are key to driving positive changes in healthcare. If our mission of improving health outcomes resonates with you, we invite you to join us in making a difference.

Position Summary

Wellbox is seeking a self-motivated, persuasive, and results-driven individual to join our Patient Engagement team. This person would embrace our vision of providing positive healthcare experiences and outcomes to the patients we serve.

Essential Functions

• Conducts 150+ outbound phone calls to patients eligible for a Chronic Care Management (CCM) program and educates and enrolls them into the CCM program
• Engages with patients over the phone and identifies how CCM could benefit them the most to better explain the value it can bring them
• Answers inbound patient phone calls
• Meets or exceeds weekly and monthly production quotas

Position Type and Expected Hours of Work

This is a regular, full-time position

Required Education, Experience, And Competencies

• Strong persuasive sales skills
• Minimum one-year sales experience
• Minimum one-year call center experience, healthcare setting preferred
• Must have a clear and pleasant speaking voice
• Energetic personality
• Self-starter who thrives in a fast-paced and quota-driven environment
• Proven experience meeting or exceeding goals in a call center and or sales environment
• Bilingual candidates preferred