Full Time Night Porter/Auditor
Job Description
Objective of the Role
To provide excellent service to our guests by assisting the Front Office Team throughout the night shift in relation to hotel and guest security, reception duties as well as maintaining our high standards of cleanliness & sanitization throughout the hotel.
Key Duties And Responsibilities:
Duties will include:
- Reception duties including check in / check out
- To ensure all guests queries are handled promptly and efficiently
- Completing the night audit for the hotel and overall operations of the hotel
- Ensure regular night-shift duties are completed including Room Service, residents bar and cleaning duties
- To assist the Night Manager in implementing and enforcing financial controls throughout the front office.
- To set up and clean meeting rooms as required
- To clean all public areas
- Ensure effective handover to the day Reception shift
- General basic maintenance reporting for the day shift
- Organise and distribute luggage for group departures
- Responsible for the cleaning & sanitization of areas in the hotel including, but not restricted to lobby, back office, stairways, restaurant and bar floor, public and staff areas and the meeting rooms.
- Responsible for cleaning & sanitization of other areas as directed by the manager on duty and also as per nightly checklist which may include setting up of meeting rooms, breakfast area etc
- Responsibility for the front entrance and outside of the hotel and ensure that it is clean and tidy at all times. This includes emptying bins, picking up rubbish etc.
- Ensure full adherence to departmental guidelines to ensure employee and guest safety at all times.
- Check in and out hotel guests in a friendly and efficient manner.
- Assisting our guests with requests in relation to luggage/porterage or any other guest requirement.
Requirements:
- The ability to work on their own initiative, as well as being capable of working as part of a team.
- A warm, friendly and approachable personality when dealing with fellow staff and guests.
- Fully fluent in both written and spoken English.
Hours Of Work:
- This is a night role commencing at 11pm and finishes at 07:30am.
- The successful candidate will work 4-5 nights per week
- Successful candidate must be fully flexible to work any 4-5 nights over a 7 day roster
- This position includes working weekends, bank holidays etc
The Ideal Candidate:
- Must have a friendly, approachable manner and strong communication skills
- Has excellent organisational skills
- Has previous relevant experience in a 3* or 4* hotel, including experience of night audits
- Has excellent written and oral communication
- Possess a hands-on attitude to work
- Be eligible to work full-time all-year round without restriction. Please note that this full-time position is not suitable for anybody who is subject to visa restrictions.
- Speak English fluently
- Demonstrate exceptional customer care and problem resolution skills
Benefits
Working for Hilton means you are joining an international company with more than 8,300 hotels across the globe and comes with numerous benefits, such as:
- Travel – Up to 40 nights per year at discounted rates and 50% off F&B in Hilton Hotels around the world. Plus up to 70 nights of discounts for your Family and Friends
- Career Development & Progression within the 4 star hotel and Tifco Hotel Group
- Membership to Living Well Health Club & Gym
- Development Hilton Dublin Kilmainham & Tifco Hotel Group have numerous learning & development plans for all types of roles and career paths
- Holidays 29 days holiday (incuding public bank holidays)
- On shift complimentary meals on duty & uniforms provided
Please apply online for immediate consideration.
Note that due to the expected high volume of applications we will be only replying to successful candidates.
We do not require the assistance of Recruitment Agents)
Skills:
Clean Public Areas Guest Assistance Room service orders Hotel reception Reception Night Audit
Benefits:
Gym Food on Duty Uniform Learning & Development Progression Hotel Travel Programme